question Re: Disable the popup modal SOW Promote to Major Incident in Virtual Agent forum

Disable the popup modal SOW Promote to Major Incident

Heroes91 — Mon, 16 Jun 2025 10:58:09 GMT

Hello community,

I would like to disable the popup modal that appears, when clicking on the declarative action Promote to Major Incident in the Service Operations Workspace. How could I achieve this?

Thx you for your help.

Re: Disable the popup modal SOW Promote to Major Incident

Ankur Bawiskar — Mon, 16 Jun 2025 11:29:32 GMT

@Heroes91

you want to disable the pop-up but want the button to be seen?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Disable the popup modal SOW Promote to Major Incident

Heroes91 — Mon, 16 Jun 2025 11:32:59 GMT

Hi @Ankur Bawiskar,

I want to disable the pop-up only. The Declarative Action Assignment should work as usual.

Regards

Re: Disable the popup modal SOW Promote to Major Incident

Ankur Bawiskar — Mon, 16 Jun 2025 11:42:34 GMT

@Heroes91

but once click what should happen?

The popup asks some information and then promotes the INC.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Disable the popup modal SOW Promote to Major Incident

Heroes91 — Mon, 16 Jun 2025 12:52:31 GMT

@Ankur Bawiskar

Once clicked the incident should just promote to major incident.

Regards

Re: Disable the popup modal SOW Promote to Major Incident

Ankur Bawiskar — Mon, 16 Jun 2025 12:55:24 GMT

@Heroes91

so where are you stuck?

are you not able to disable that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Disable the popup modal SOW Promote to Major Incident

Heroes91 — Mon, 16 Jun 2025 13:01:58 GMT

@Ankur Bawiskar

I find out that, that pop up modal is a page variant.

But I can't deactivate it because it is read only. That is where I am stuck 🙂
Any Idea how I could deactivate it or maybe achieve my goal?

Regards

Heroes

Re: Disable the popup modal SOW Promote to Major Incident

Ankur Bawiskar — Mon, 16 Jun 2025 13:05:35 GMT

@Heroes91

is that a form action in workspace?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Disable the popup modal SOW Promote to Major Incident

Heroes91 — Mon, 16 Jun 2025 13:30:52 GMT

@Ankur Bawiskar
Yes