question Re: Item in order guide in Virtual Agent forum https://www.servicenow.com/community/virtual-agent-forum/item-in-order-guide/m-p/3343360#M20121 <P>Hi,</P> <P>There is a OOTB field "Order guide" on Requested Items table (sc_req_item). If the RITM is generated from order guide, it will be updated with order guide name else it will be empty</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Shruti_0-1754374630220.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/460710iA62452F664A27A3C/image-size/medium?v=v2&amp;px=400" role="button" title="Shruti_0-1754374630220.png" alt="Shruti_0-1754374630220.png" /></span></P> <P>&nbsp;</P> Tue, 05 Aug 2025 06:17:55 GMT Shruti 2025-08-05T06:17:55Z Item in order guide https://www.servicenow.com/community/virtual-agent-forum/item-in-order-guide/m-p/3342628#M20108 <P>Hello All ,&nbsp;</P><P>I have generated a request from an order guide which contains 4 items .</P><P>Obviously this request has generated 4 RITM for all the 4 items .</P><P>The fact is , the billing system is an external tool .</P><P>My question is to know , how could we identify that an RITM has been cretaed from an order guide or created independenlty&nbsp; ?</P> Mon, 04 Aug 2025 09:15:50 GMT https://www.servicenow.com/community/virtual-agent-forum/item-in-order-guide/m-p/3342628#M20108 KouassiP 2025-08-04T09:15:50Z Re: Item in order guide https://www.servicenow.com/community/virtual-agent-forum/item-in-order-guide/m-p/3343360#M20121 <P>Hi,</P> <P>There is a OOTB field "Order guide" on Requested Items table (sc_req_item). If the RITM is generated from order guide, it will be updated with order guide name else it will be empty</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Shruti_0-1754374630220.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/460710iA62452F664A27A3C/image-size/medium?v=v2&amp;px=400" role="button" title="Shruti_0-1754374630220.png" alt="Shruti_0-1754374630220.png" /></span></P> <P>&nbsp;</P> Tue, 05 Aug 2025 06:17:55 GMT https://www.servicenow.com/community/virtual-agent-forum/item-in-order-guide/m-p/3343360#M20121 Shruti 2025-08-05T06:17:55Z