question Error "You do not have permission to see this catalog" in UI Builder while configuring SOW in Virtual Agent forum

Error "You do not have permission to see this catalog" in UI Builder while configuring SOW

jose_quinonez — Mon, 12 Feb 2024 20:01:10 GMT

Hi,

SOW agents can create a new request from an existing interaction. This button opens the default Service Catalog.

I want to specify my own catalog.

I am trying to set the specific catalog sysID in the Catalog Id text box in UI Builder/Service Operations Workspace/Record (Catalog Item Page SNC)/Catalog IFrame/Config section, but I get this error "You do not have permission to see this catalog".

I even created a dummy catalog with one category and one catalog item with no usert criteria, but I still get this error.

What am I missing?

Thanks

Re: Error "You do not have permission to see this catalog" in UI Builder while configuring

AlpUtkuM — Mon, 12 Feb 2024 21:31:08 GMT

It seems to be an ACL issue. You can refer to the below article.

https://www.servicenow.com/community/service-operations-workspace/faq-for-service-operations-workspace/ta-p/2627397

Re: Error "You do not have permission to see this catalog" in UI Builder while configuring

hvrdhn88 — Mon, 12 Feb 2024 22:18:59 GMT

@jose_quinonez You are absolutely on right track BUT just make changes only on "Sys ID" field. you don't need to add the catalog item sys id on "Catalog Id" field.

Attached screenshot for you reference.

I have tested this on my personal instance and it is working fine.

Hope it will help you.

Thanks,

Harsh

Re: Error "You do not have permission to see this catalog" in UI Builder while configuring

jose_quinonez — Mon, 12 Feb 2024 23:29:44 GMT

Hi, I am logged on as the System Administrator. What could be the ACL issue?

Re: Error "You do not have permission to see this catalog" in UI Builder while configuring

jose_quinonez — Mon, 12 Feb 2024 23:41:59 GMT

Hi,

I don't want to use the standard service catalog. I want to use my own catalog, that's why I am typying my own catalog sys ID in the Catalog ID textbox.

The screenshot refers to a particular item in the standard service catalog.

Re: Error "You do not have permission to see this catalog" in UI Builder while configuring

James Chun — Tue, 13 Feb 2024 07:14:16 GMT

Hey @jose_quinonez ,

I am assuming the 'aa3e779....' is the sys_id of your Catalog?

Can you try adding the 'table' and 'sysId' URL parameters? (Note that sysId refers to sys_id of the catalog item)

E.g.

See if that fixes the issue, thanks

Re: Error "You do not have permission to see this catalog" in UI Builder while configuring

hvrdhn88 — Tue, 13 Feb 2024 13:08:20 GMT

@jose_quinonez have you tried with that solution which I have suggested ? that did not solve your query?

Re: Error "You do not have permission to see this catalog" in UI Builder while configuring

jose_quinonez — Tue, 13 Feb 2024 16:11:07 GMT

Thank you James. Yes, 'aa3e779....' is the catalog sys_id.

There's no need to add the table and parameters as I just fixed the problem a few minutes ago.

Thank you anyway.

I had to add my catalog in Service Portal/Portals/Service Workspace Portal/Catalogs. It wasn't clear because the record is a read-only item, but the catalog section is not.

Re: Error "You do not have permission to see this catalog" in UI Builder while configuring

jose_quinonez — Tue, 13 Feb 2024 16:30:18 GMT

Hello Harsh,

The problem was that I needed to configure the SOW portal. I skipped that because the portal record is a read-only item and I got confused.

Thanks anyway