question populate caller field value in Virtual Agent forum

populate caller field value

abhisek — Wed, 29 May 2024 14:48:40 GMT

I have a string field on incident form.

I want to populate the caller field value on that string field on the incident form when caller field value is cahnged or incident form is loading.

Can anyone please let me know how can I achieve it?

Re: populate caller field value

Anurag Tripathi — Wed, 29 May 2024 14:58:08 GMT

Hey mate, is this just for learning purpose or this is the actual business requirement?

Re: populate caller field value

swathisarang98 — Wed, 29 May 2024 15:50:32 GMT

Hi @abhisek ,

You have to write both Onchange client script as well as onload client script to populate string value, you can do this through 2 ways one is through calling script include and another is using getReference method as shown below,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

Re: populate caller field value

abhisek — Thu, 30 May 2024 15:05:35 GMT

Hi @swathisarang98

The above script is not working.

Thanks&Regards,

Abhisek Chattaraj.

Re: populate caller field value

swathisarang98 — Thu, 30 May 2024 15:11:50 GMT

@abhisek what is the error you are getting ?

Could you please share some screen shot or what you have tried so far /

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang