Record Producer: Questions and some viewable to all users and others viewable to specific users

cyoshimoto — Fri, 31 May 2024 18:31:10 GMT

Hi,

I am looking to create a record producer that will have multiple options.

Several options viewable to all users. Two options only viewable to specific roles (Supervisors/managers).

Is there a way to do this?

Re: Record Producer: Questions and some viewable to all users and others viewable to specific users

Sid_Takali — Fri, 31 May 2024 18:42:00 GMT

Hi @cyoshimoto You can write a Catalog Client Script like below

function onLoad() { g_form.setMandatory("set field name here", false); g_form.setVisible("set field name here", false); if (g_user.hasRole('admin')) { g_form.setMandatory("set field name here", true); g_form.setVisible("set field name here", true); } }

https://www.servicenow.com/community/in-other-news/hide-fields-depending-on-logged-in-users-department/ba-p/2292706

Regards,

Sid

question Record Producer: Questions and some viewable to all users and others viewable to specific users in Virtual Agent forum

Record Producer: Questions and some viewable to all users and others viewable to specific users

Re: Record Producer: Questions and some viewable to all users and others viewable to specific users