https://www.servicenow.com/community/virtual-agent-forum/action-dropdown-not-visible-when-ootb-widget-is-cloned-in-esc/m-p/2991528#M9633 <P>It was due to not adding widget ID for the cloned " incident&nbsp;Standard ticket action " widget because one widget is called from another widget through widget ID's.</P><P>&nbsp;</P> Tue, 16 Jul 2024 18:43:28 GMT Vishnus5 2024-07-16T18:43:28Z https://www.servicenow.com/community/virtual-agent-forum/action-dropdown-not-visible-when-ootb-widget-is-cloned-in-esc/m-p/2977701#M9255 <P>When I clone the OOTB "Incident Standard Ticket Actions" widget and add that to action region of standard ticket configuration, the action dropdown is not visible. But it is visible, if add the&nbsp;OOTB "Incident Standard Ticket Actions"</P><P>widget. what is the solution here?</P><P>&nbsp;</P><P>Clone widget:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Vishnus5_0-1719862727955.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/368845iA43A3D3D830B84C4/image-size/medium?v=v2&amp;px=400" role="button" title="Vishnus5_0-1719862727955.png" alt="Vishnus5_0-1719862727955.png" /></span></P><P>OOTB widget:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Vishnus5_1-1719862767896.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/368847i70758FD4A51B571D/image-size/medium?v=v2&amp;px=400" role="button" title="Vishnus5_1-1719862767896.png" alt="Vishnus5_1-1719862767896.png" /></span></P><P>&nbsp;</P><P>Similarly how to add the action dropdown in RITM ticket page of ESC portal?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Vishnus5_2-1719862922915.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/368849i58858F04EADAC94A/image-size/medium?v=v2&amp;px=400" role="button" title="Vishnus5_2-1719862922915.png" alt="Vishnus5_2-1719862922915.png" /></span></P><P>&nbsp;</P> Mon, 01 Jul 2024 19:43:04 GMT https://www.servicenow.com/community/virtual-agent-forum/action-dropdown-not-visible-when-ootb-widget-is-cloned-in-esc/m-p/2977701#M9255 Vishnus5 2024-07-01T19:43:04Z https://www.servicenow.com/community/virtual-agent-forum/action-dropdown-not-visible-when-ootb-widget-is-cloned-in-esc/m-p/2991528#M9633 <P>It was due to not adding widget ID for the cloned " incident&nbsp;Standard ticket action " widget because one widget is called from another widget through widget ID's.</P><P>&nbsp;</P> Tue, 16 Jul 2024 18:43:28 GMT https://www.servicenow.com/community/virtual-agent-forum/action-dropdown-not-visible-when-ootb-widget-is-cloned-in-esc/m-p/2991528#M9633 Vishnus5 2024-07-16T18:43:28Z