question Re: How to update the default fallback topic to my own topic? in Virtual Agent, NLU forum https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-update-the-default-fallback-topic-to-my-own-topic/m-p/3485550#M14518 <P>Please refer this links, see if it helps you:</P><P><A href="https://www.servicenow.com/community/virtual-agent-nlu-articles/maximizing-relevant-content-display-in-servicenow-virtual-agent/ta-p/2936527" target="_blank">Maximizing Relevant Content Display in ServiceNow ... - ServiceNow Community</A></P><P><A href="https://www.servicenow.com/community/virtual-agent-nlu-forum/fallback-in-virtual-agent/m-p/3119173" target="_blank">Fallback in virtual agent - ServiceNow Community</A></P> Tue, 10 Feb 2026 08:24:04 GMT Tanushree Maiti 2026-02-10T08:24:04Z How to update the default fallback topic to my own topic? https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-update-the-default-fallback-topic-to-my-own-topic/m-p/3485536#M14515 <P>I want to update the default fallback topic to my own topic, however, I can't find my topic in the "custom topic" list, what's the criteria for displaying my own topic in the fallback topic selection list? THanks.&nbsp;</P> Tue, 10 Feb 2026 08:11:46 GMT https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-update-the-default-fallback-topic-to-my-own-topic/m-p/3485536#M14515 Lisa71 2026-02-10T08:11:46Z Re: How to update the default fallback topic to my own topic? https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-update-the-default-fallback-topic-to-my-own-topic/m-p/3485550#M14518 <P>Please refer this links, see if it helps you:</P><P><A href="https://www.servicenow.com/community/virtual-agent-nlu-articles/maximizing-relevant-content-display-in-servicenow-virtual-agent/ta-p/2936527" target="_blank">Maximizing Relevant Content Display in ServiceNow ... - ServiceNow Community</A></P><P><A href="https://www.servicenow.com/community/virtual-agent-nlu-forum/fallback-in-virtual-agent/m-p/3119173" target="_blank">Fallback in virtual agent - ServiceNow Community</A></P> Tue, 10 Feb 2026 08:24:04 GMT https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-update-the-default-fallback-topic-to-my-own-topic/m-p/3485550#M14518 Tanushree Maiti 2026-02-10T08:24:04Z