question In Virtual agent when kb article link is showing and user clicks on the link it end the conversation in Virtual Agent, NLU forum https://www.servicenow.com/community/virtual-agent-nlu-forum/in-virtual-agent-when-kb-article-link-is-showing-and-user-clicks/m-p/3492668#M14538 <P>Kb article should not opened in new tab and chat should not end when user click on Read more.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Gunjansoni1_0-1771498816533.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/502640iD179E3FA08B7EF7E/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Gunjansoni1_0-1771498816533.png" alt="Gunjansoni1_0-1771498816533.png" /></span></P> Thu, 19 Feb 2026 11:01:32 GMT Gunjan soni1 2026-02-19T11:01:32Z In Virtual agent when kb article link is showing and user clicks on the link it end the conversation https://www.servicenow.com/community/virtual-agent-nlu-forum/in-virtual-agent-when-kb-article-link-is-showing-and-user-clicks/m-p/3492668#M14538 <P>Kb article should not opened in new tab and chat should not end when user click on Read more.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Gunjansoni1_0-1771498816533.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/502640iD179E3FA08B7EF7E/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Gunjansoni1_0-1771498816533.png" alt="Gunjansoni1_0-1771498816533.png" /></span></P> Thu, 19 Feb 2026 11:01:32 GMT https://www.servicenow.com/community/virtual-agent-nlu-forum/in-virtual-agent-when-kb-article-link-is-showing-and-user-clicks/m-p/3492668#M14538 Gunjan soni1 2026-02-19T11:01:32Z Re: In Virtual agent when kb article link is showing and user clicks on the link it end the conversa https://www.servicenow.com/community/virtual-agent-nlu-forum/in-virtual-agent-when-kb-article-link-is-showing-and-user-clicks/m-p/3493424#M14543 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/292335">@Gunjan soni1</a>,</P><P>&nbsp;</P><P>and when you click the article's title instead of <STRONG>Read more</STRONG>, what happens?</P><P>&nbsp;</P><P>Maybe you can check the particular topic where an article is the output, there might be some properties how to open the article (same tab, new tab, etc)</P> Fri, 20 Feb 2026 08:54:31 GMT https://www.servicenow.com/community/virtual-agent-nlu-forum/in-virtual-agent-when-kb-article-link-is-showing-and-user-clicks/m-p/3493424#M14543 GlideFather 2026-02-20T08:54:31Z