question Re: Virtual agent API output parameters in Virtual Agent, NLU forum

Virtual agent API output parameters

Soumya Thareja — Wed, 02 Feb 2022 11:43:30 GMT

Hi Experts,

Is there a possibility to send out the Interaction sys_ids to the 3rd party chatbot via outbound response from VA API?
The 3rd party chatbot requires to hit the attachment API in servicenow (in case of an attachment transfer), for which it needs a table sys_id.

Re: Virtual agent API output parameters

Muralidharan BS — Wed, 02 Feb 2022 15:34:47 GMT

Just a thought, before sending an attachment,

you can query the interaction table and get the sysid of the conversation. In a given time, a user cannot have more than one - sys_cs_conversation active. so I believe you can easily narrowed down.

Re: Virtual agent API output parameters

Soumya Thareja — Wed, 02 Feb 2022 15:42:14 GMT

That's right, I am using that logic,but in my case I need to send them this sys_id as an outbound response from servicenow. But when I modify the VABotToBotUtils script include, it breaks.

Re: Virtual agent API output parameters

Soumya Thareja — Thu, 03 Feb 2022 11:53:50 GMT

Hi, I tried doing a query from flow designer action, I get an error : Flow Designer: Scope does not have read access to table interaction: no thrown error.

When I create a read acl to in VA API Application, the filter condition builder is greyed out. I guess the Interaction table is inaccessible by default from the Virtual agent api scope.

Re: Virtual agent API output parameters

Muralidharan BS — Thu, 03 Feb 2022 14:44:48 GMT

By default the cross scope is restricted, you can create a cross scope and try, it works. I can read informations

Re: Virtual agent API output parameters

Soumya Thareja — Tue, 08 Feb 2022 06:08:52 GMT

Spot on! 🙂

Re: Virtual agent API output parameters

Community Alums — Tue, 27 Aug 2024 10:27:59 GMT

Hi @Soumya Thareja

Were you able to customize the Virtual Agent API?

What customizations are you doing? Even, I need to pass IMS details in API response, and even the surveys as well. I'm looking for options