question How to translate "Scripted Response" in Virtual Agent? in Virtual Agent, NLU forum

How to translate "Scripted Response" in Virtual Agent?

Junyu — Mon, 11 Jul 2022 02:25:52 GMT

Dear all,

I am following the doc. to translate for Virtual Agent:

https://community.servicenow.com/community?id=community_article&sys_id=e134c27c1b773c50b09633f2cd4bcbde

But I found that it doesn't work for "Scripted Response" (in Virtual Agent -> Languages -> Translations, it doesn't show "Scripted Response" so I can't edit (translate) it).

How can I translate the script response?

Re: How to translate "Scripted Response" in Virtual Agent?

nilimadesai — Mon, 11 Jul 2022 04:06:56 GMT

Hi Junyu,

Scripted responses need to be wrapped in gs.getMessageLang() API as per the commented-out code in your screenshot above.

You can also refer to this community article Return a message in a specific language, gs.getMessageLang() for more information on how to implement this.

If I have answered your question, please mark my response as correct and/or helpful.

Regards,

Nilima

Re: How to translate "Scripted Response" in Virtual Agent?

Junyu — Mon, 11 Jul 2022 10:12:37 GMT

Hi @nilimadesai ,

Thanks for your reply,

Now I'm confused about is: how do the system know that I switched a certain language?

For example,

When you go to a portal and switch the language in your profile:

Then how do you write a script to get this language id?

I followed the doc. you shared with me:

var language = current.assigned_to.preferred_language;

But this occurred "technical issue" in Virtual Agent,

Could you write a simple demo for me to see how it works?

Thanks a lot.

Re: How to translate "Scripted Response" in Virtual Agent?

Mark Roethof — Mon, 11 Jul 2022 10:46:36 GMT

Hi there,

Can you share in detail your updated code?

You could try using:

vaContext.getRequesterLang()

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Re: How to translate "Scripted Response" in Virtual Agent?

Junyu — Tue, 12 Jul 2022 02:14:18 GMT

Hi @Mark Roethof ,

Here is my script:

(function execute() {
    var tmp = vaInputs.fourth_choice_decision3.getDefaultDisplayValue();
    var language = current.assigned_to.preferred_language;
    
    return gs.getMessageLang('We only have: \" {0} \" as your next decision, please click \"Yes\" to continue.', language, [tmp]);
})()

I don't know how to edit it with "vaContext.getRequesterLang()".

Can you show me a demo or tutorial for me?

Thank you.

Re: How to translate "Scripted Response" in Virtual Agent?

Muralidharan BS — Tue, 12 Jul 2022 02:31:27 GMT

Hi Junyu,

Once you set the preferred language in the portal or Native UI, VA can detect your preferred language and convert the message accordingly.

vaContext.getRequesterLang() - This detects your pref langu that you have chosen,

gs.getMessageLang() - Converts the message to your pref lang

(function execute() {

    var tmp = vaInputs.fourth_choice_decision3.getDisplayValue()
   
    return gs.getMessageLang('We only have: \"{0}\" as your next decision, please click \"Yes\" to continue.', vaContext.getRequesterLang(), [tmp]);

})()

Thanks

Re: How to translate "Scripted Response" in Virtual Agent?

Junyu — Tue, 12 Jul 2022 02:38:18 GMT

Hi Murali,

Thanks for your reply, no errors have been generated so far.
Next step I want it to be able to translate according to the preferred language, what should I do?

By the way, can you show me where is the "VA Web Client" for debug?

Re: How to translate "Scripted Response" in Virtual Agent?

Mark Roethof — Tue, 12 Jul 2022 03:47:24 GMT

Try this:

var language = vaContext.getRequesterLang();

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Re: How to translate "Scripted Response" in Virtual Agent?

Junyu — Tue, 12 Jul 2022 03:54:13 GMT

Hi @Mark Roethof

Thanks for your reply, no errors have been generated so far.
Next step I want it to be able to translate according to the preferred language, what should I do?

By the way, can you show me where is the "VA Web Client" for debug?

Re: How to translate "Scripted Response" in Virtual Agent?

Mark Roethof — Tue, 12 Jul 2022 04:06:28 GMT

Do you mean the debug when testing a topic?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
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Re: How to translate "Scripted Response" in Virtual Agent?

Mark Roethof — Tue, 12 Jul 2022 04:07:58 GMT

"Next step I want it to be able to translate according to the preferred language, what should I do?"

vaContext.getRequesterLang() is the preferred language of the user. So not sure what you are asking here that would be different?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

Re: How to translate "Scripted Response" in Virtual Agent?

Junyu — Tue, 12 Jul 2022 05:07:29 GMT

Hi @Mark Roethof ,

I mean where should I go to edit the template for the corresponding language?

For example, the preferred language is German, so where to edit the corresponding German for this reponse text?

I need to translate:

'We only have: \"{0}\" as your next decision, please click \"Yes\" to continue.'

Regarding debug I mean here:

In Rome version here is Web Client option and I can see some tab like "MSG".

Re: How to translate "Scripted Response" in Virtual Agent?

Junyu — Tue, 12 Jul 2022 05:10:09 GMT

I mean here:

In Rome version here is Web Client option and I can see some tab like "MSG".