question Virtual Agent Widget Text Popup in Virtual Agent, NLU forum

Virtual Agent Widget Text Popup

trevorn — Thu, 13 Aug 2020 14:39:11 GMT

I was wondering if anyone knew a way to get a Virtual Agent Service Portal Widget to popup with a text message like "How can I help you?". This way we can make the virtual agent widget more visible to users.

Re: Virtual Agent Widget Text Popup

Muralidharan BS — Thu, 13 Aug 2020 15:07:23 GMT

Hi Trevorn,

I believe you are asking for this, Mark has written an article to amend the bubble icon to expand. - https://community.servicenow.com/community?id=community_article&sys_id=c3c29c78dbe5c89c6064eeb5ca9619b7

Thanks

Re: Virtual Agent Widget Text Popup

Mark Roethof — Thu, 13 Aug 2020 15:35:33 GMT

Hi there,

Should this be a dynamic message? Maybe after a certain time? Etc. Or just a static message?

If dynamic, see some of the articles I wrote. For example this one which you can also download from Share:
Virtual Agent feature bubble (2), auto display after N seconds

If static, see this article. No widget editing needed, just CSS!
https://community.servicenow.com/community?id=community_article&sys_id=18d4f0e9dba95010d58ea345ca961974

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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