question Re: Navigate between topics in the virtual agent in Virtual Agent, NLU forum

Navigate between topics in the virtual agent

Anselmo Cruz Ma — Wed, 18 Dec 2019 19:59:10 GMT

Hi !

Is it possible to navigate between topics in the virtual agent? Example, before ending topic x, give the user the option to

go to topyc y and so on ...

Re: Navigate between topics in the virtual agent

Mark Roethof — Wed, 18 Dec 2019 20:42:29 GMT

Hi there,

Switching between topics is posible with vaSystem.switchTopic(). It's not documented on Docs, though Simon H wrote a nice article on it:
https://community.servicenow.com/community?id=community_article&sys_id=7e8a90cbdb097344200f0b55ca961929

I also used this in our custom start topic that we used in London and Madrid. It's described in this article:
https://community.servicenow.com/community?id=community_article&sys_id=8fba850ddb6d3f84a39a0b55ca96198a

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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Re: Navigate between topics in the virtual agent

Mark Roethof — Thu, 02 Jan 2020 07:16:25 GMT

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

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Re: Navigate between topics in the virtual agent

darius_koohmare — Tue, 07 Jan 2020 21:39:43 GMT

In the future release (orlando) we plan to introduce a notion of 'topic blocks'. This will act as a re-usable conversation topic that can be called from other conversation topics. Depending on the use case you are looking to achieve, it may make sense to uptake this feature when available.

While vaSystem.switchTopic() may technically work, it is not formally supported/documented.

If there is logic you want to add to the end of every topic, i advise looking at the setup topics and adding the logic into the anything else or survey topics.