question Re: AD integration with ServiceNow in Workflow Automation forum

AD integration with ServiceNow

Subalakshmi P2 — Mon, 04 May 2026 02:01:40 GMT

Hi,

I am looking for guidance on integrating Active Directory with ServiceNow using the AD V2 Spoke. I need the detailed steps to configure the MID Server and set up the spoke.
Additionally, please advise on the information and prerequisites required from both the MID Server team and the Active Directory team to successfully establish this integration.

Thanks

Re: AD integration with ServiceNow

Ankur Bawiskar — Mon, 04 May 2026 03:25:06 GMT

@Subalakshmi P2

check these

Microsoft Active Directory Spok e

Integration Hub Microsoft AD Spoke Actions Across Multiple Domains v1.0

How To Set Up Microsoft AD Spoke

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Re: AD integration with ServiceNow

Tanushree Maiti — Mon, 04 May 2026 03:53:00 GMT

Hi @Subalakshmi P2

Follow these steps. Connection steps is important here.

Install the Spoke: Install the Microsoft Active Directory v2 Spoke from the ServiceNow Store.
Configure MID Server: Ensure a Mid Server is installed and operational, allowing connectivity from ServiceNow to your AD Domain Controller.
Setup Connections & Credentials:
- Navigate to Process Automation > Workflow Studio (or Flow Designer) > Connections.
- Find the Active Directory V2 connection alias and click Configure.
- Credential: Enter valid AD credentials with necessary permissions.
- MID Server: Select the MID server configured in step 2.
Use in Flows: Build flows in Flow Designer using AD v2 actions such as Create user Or Add user to group

Refer: Servicenow Doc: Microsoft Active Directory v2 Spoke

https://www.youtube.com/watch?v=FJFN80duTc0

Re: AD integration with ServiceNow

Ankur Bawiskar — Tue, 05 May 2026 02:43:53 GMT

@Subalakshmi P2

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: AD integration with ServiceNow

Subalakshmi P2 — Tue, 05 May 2026 06:59:22 GMT

Thanks for your responses.
I’m looking for more detailed information on the MID Server requirements and the configuration needed to establish this integration.
Since I’m new to both the integration and the MID Server, I’d like to clarify the ownership of the setup—specifically, whether the MID Server installation and configuration are handled by the server team or managed from the ServiceNow instance.

Additionally, if the setup is performed by the server team, could you please share what details or inputs need to be provided to them from the ServiceNow team to support this activity?

Re: AD integration with ServiceNow

StephanusN — Tue, 02 Jun 2026 14:06:46 GMT

Did you get any info on the mid server? I am also doing an integration and is not finding info on the server specs or ports that need to be opened.

Re: AD integration with ServiceNow

Subalakshmi P2 — Wed, 03 Jun 2026 01:25:08 GMT

Based on the docs, below are the pre-requisites:

MID Server and AD Server Setup

Ensure the MID Server and AD Server are hosted on separate servers, as recommended by ServiceNow.
Allow communication from the MID Server to Active Directory Web Services (ADWS) over port 9389.
Execute the required PowerShell commands on both the MID Server and the AD Server, as outlined in the ServiceNow documentation.
https://www.servicenow.com/docs/r/integrate-applications/integration-hub/ms-ad-v2-spoke.html

Active Directory Server Requirements

Ensure Active Directory Web Services (ADWS) is enabled and running on the AD Server.
Confirm that ADWS and Active Directory are hosted on the same server.
Run the required PowerShell commands on the AD Server as per the above documentation link.
Provide a service account with the permissions (Account Operators) recommended by ServiceNow.

Reference ServiceNow KB: [KB0829224] – https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829224

Hope this helps you!

Re: AD integration with ServiceNow

Tanushree Maiti — Wed, 03 Jun 2026 02:02:25 GMT

Hi @Subalakshmi P2

Follow the Servicenow Documentation: Set up the Microsoft Active Directory v2 spoke

Role required: admin.

Procedure

Navigate to All > Process Automation > Workflow Studio.
Click the Integrations tab.
Click Connections.
Toggle and enable the Outbound connections.
Locate the AD_v2 connection alias and click View Details.

If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit

Enter the following details in the form.

Create connection formField Information

Connection name	Name to uniquely identify the record.
Host	Fully qualified domain name or IP address of the target host where the Microsoft AD is installed. For example, <host>.<domain>.com.
User name	User name with access to the target Windows host.
Password	Password for the account.

Create connection form

Click Configure Connection.

What to do next

To use the spoke actions, your instance must have a MID Server set up and configured to use PowerShell. For more information about running actions on the MID Server, see Integration steps. For more information about the MID Server, see MID Server.

To set up the MID Server for this spoke, see Set up MID Server for a spoke.

Note:

You must install the MID Server and Microsoft Active Directory on different servers.

Any issue , check KB: KB1513725 Microsoft Active Directory v2 Integration Hub Spoke Landing Page