I am relatively new to CSM and would like to hear some stories on the platform. Anyone have input? Open to all views. ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

  Mark your calendars! The ServiceNow User Group: Sacramento is taking place on Tuesday, November 18. Check out the details below and register below!   Event Name: ServiceNow User Group: Sacramento Date: Tuesday, November 18 Location: Sacramento, CA Venue: Sutter Health, 3707 Schriever Ave, Mather CA Time: Registration: 9:30 AM - 10:00 AM Workshop: 10:00 AM - 12:00 PM SNUG Event: 12:00 PM - 4:15 PM Landing Page: https://rsvp.servicenow.com/SacSNUG/register Sponsor: Accenture   Agenda: 9:30 AM - 10:00 AM Workshop Registration 10:00 AM - 12:00 PM AI Workshop 12:00 PM - 1:00 PM Lunch & SNUG Registration 1:00 PM - 1:15 PM Don Cook: SNUG Welcome 1:15 PM - 1:45 PM Accenture Session 1:45 PM - 2:15 PM Sutter Health: Custom Apps, No Code, All Swagger — Powered by Citizen Devs & Now Assist Creator 2:15 PM - 2:45 PM NFL: Building Outside the Box: Fast Tools for Creative Apps 2:45 PM - 3:00 PM Break 3:00 PM - 3:30 PM City of Sacramento Session 3:30 PM - 4:00 PM ServiceNow: What's New in Zurich 4:00 PM - 4:15 PM Closing Remarks ... View more

We’re looking for hosts and speakers to help make these events engaging, collaborative, and impactful! ... View more

So you have a catalog item with multiple checkbox variables and at least one must be selected before the user can submit the request. How can you validate at least one of the options has been selected? How can this be done easily without the need of writing a script to check each checkbox to see if at least one of them has been selected? I found the answer was actually very easy to do with a simple variable setup and a UI Policy. First we need to define our Label and our Checkbox options.   The Label is the key! We then need to create our UI Policy that will drive our mandatory selection requirement Now we set our UI Policy action to affect our Label that we created to contain our Checkbox options So now our form will show our options as mandatory! And if we try to order this item without selecting any checkbox option....? Once we have an option selected, our mandatory requirement is met and can be seen by our red mandatory mark going away! And there it is!   A simple and easy way to ensure checkboxes are selected without the need of any scripts! - Mike Pryor ... View more