Hello SNUG Members!    We're excited to be hosting the in-person San Diego SNUG Meeting on Thursday, November 6th at our ServiceNow Offices in San Diego!    Date: Thursday, November 6th  Time: 11:30am – 4:15pm (Pre-SNUG Workshop begins at 9:00am) Location: ServiceNow Office - Building G | 4830 Eastgate Mall, San Diego, CA 92121 REGISTER TODAY   We will continue to refine the agenda as we get closer to the event date and would like to spotlight as many customers as possible, so if you are interested in participating, please post a message on the Portland community site so we discuss your participation at the event, or respond to this message directly. To learn more about ways to participate, you can view the SNUG Participation Guide.   Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space may be limited, so please register today to reserve your spot!   Agenda will be posted as we get closer to the event date!    SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.  You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.   We look forward to seeing you there!  ... View more

Hello SNUG Members!    We are excited to be planning the next San Diego SNUG coming up in November and are looking for customers who want to host or present this year! You can reach out to me by replying to this article or email me at cooper.smith@servicenow.com.    The SNUG Customer Participation Guide (attached) provides detailed information about various ways customers can participate in the SNUG! It also includes best practices for presenting at or hosting a SNUG event.   Please take a moment to complete this brief SNUG Planning Survey we created to gather your input on presentation and workshop topics!   Please reach out to me if you are interested in presenting or hosting.  ... View more

Join ServiceNow and your local industry peers for our Southern California SNUG of 2025! Our experts will provide an update on the Innovation from ServiceNow, and networking and educational sessions. Don't miss this opportunity to network with your peers and learn about the latest on the ServiceNow Platform! Healthcare & Life Sciences, State and Local Government and Higher Education specific stories and use cases will be presented. If you are in one of those industries, please consider attending.    Register Here.  Once you are registered, you will receive an invitation from ServiceNow with more details for parking & transportation and final agenda. Date: September 18th, 2025 Time: 10am PT - 4:00pm PT, followed by a Happy Hour Location: San Diego HQ Agenda: 9:00am - Welcome and Networking 9:15am - Introductions and  Kick-off 9:30am - 11:15/11:45am - Two Tracks       1)Workshop/Lab: Hands-on experience for Now Assist (Generative AI) 2) Process Optimization/Mining -Free Trial with Your Data!   Lunch 12:00pm - SNUG Kick Off 12:30pm -5pm SessionsTopics Include:  Speed Consulting - Bring your biggest challenges and get expert advice from ServiceNow Consultants & Partners- Platform Health Check Round Table - Guided techniques for security, governance and maintenance strategies with a take-away checklist- Partner presenations for Keenstack, Two Story and Optimim HIT- Customer Stories & More   5:00pm - Networking & Happy Hour onsite ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more