Join us in Santa Clara for an exclusive two-day Nexus event for SPM, EA, and CWM practitioners. Connect with peers, learn from product leaders, and share roadmap feedback. ... View more

  Hello SNUG Members, Please join me in congratulating our longtime SNUG Leader, Paul Porter, on his well-deserved retirement after a long and successful career in technology!   Paul has been a SNUG Leader for over nine years and has also served on the SNUG Advisory Committee, generously contributing his time, ideas, and support to make the SNUG program stronger and more meaningful for our entire community.   If you're attending the SNUG meeting this week, please take a moment to say hello and congratulate Paul in person.   On a personal note — thank you, Paul, for the many great conversations and thoughtful suggestions over the years. You will truly be missed! Tracy O'Brien   ... View more

Hello SNUG Members!   Register today for our in-person San Francisco & Bay Area SNUG and Pre-SNUG workshop on Wednesday, June 10th.    SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. This event is not just for ServiceNow developers, this is for anyone and everyone who uses the ServiceNow platform or solutions at your current place of work.     Register to attend the upcoming ServiceNow SNUG meeting in Santa Clara where you will: Get valuable tips and learn best practices Hear important updates from ServiceNow Network and collaborate with your peers In addition to the SNUG, we invite you to join us for an OPTIONAL Pre-SNUG Workshop. We recommend a computer + secondary device to follow along.    Event Details: Date: Wednesday, June 10th, 2026 Time: Optional workshop at 10:00am | SNUG 12:00pm – 4:00pm Location: ServiceNow Santa Clara HQ - 2225 Lawson Ln Santa Clara, CA 95054   AGENDA:   10:00 AM – 12:00 PM  |  OPTIONAL PRE-SNUG WORKSHOP: How to Use Process Mining to Identify Process Improvement Opportunities  – Damian Pascale, Senior Principal Product Manager, Process Mining 12:00 PM – 12:30 PM  |  Lunch & Check-In 12:30 PM – 12:45 PM  |  Welcome & New SNUG Leader Intro  –  Paul Porter and Maria Pettit, Kaiser Permanente 12:45 PM – 1:30 PM  |  ServiceNow Release Update: Australia 1:30 PM – 2:00 PM  |  Customer Speaker 2:00 PM – 2:10 PM  |  Break 2:10 PM – 2:30 PM  |  Sponsor Session  –  RapDev 2:30 PM – 3:00 PM  |  NowAssist Presentation or Customer Presentation TBC 3:00 PM – 4:00 PM  |  Happy Hour & Birds of a Feather  –  Topics: Agentic AI, AI Control Tower, Process Mining   Workshop Overview:  How to use Process Mining to identify process improvement opportunities: In this lab, you'll get hands-on with the use a few common use cases   Automation opportunities — Surface repetitive work that are prime candidates for automation or AI agent orchestration. Multi-hop and reassignment patterns — See how many times work bounces between teams or individuals, quantify the impact of each reassignment, and pinpoint the root causes driving unnecessary handoffs. On Hold analysis— Identify where work is stalling, how long it sits idle, and the downstream impact on SLAs,and throughput.     REGISTER NOW   Get ready to leave energized to make work, work better! We look forward to seeing you there!   **To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners not attend events. At any time before or during an event, a non-sponsoring partner may be asked by a member of the SNUG steering committee to not attend or leave a SNUG meeting. Our guidelines are intended to ensure partner sponsors and customers get the most value from participating in SNUGs.   ... View more

Hi SF SNUG Members -    We have 1 opening on the agenda for a customer presenation, and are looking for customers who are willing to share with the community. If you're interested in showcasing tips/tricks, projects, or your knowledge about the ServiceNow platform, please reach out to me to be considered: samantha.outwater@servicenow.com   More info below for the SNUG - register if you'd like to attend.    Event Details: Date: Wednesday, June 10th, 2026 Time: Optional workshop at 10:00am | SNUG 12:00pm – 4:00pm Location: ServiceNow Santa Clara HQ - 2225 Lawson Ln Santa Clara, CA 95054   AGENDA:   10:00 AM – 12:00 PM  |  OPTIONAL PRE-SNUG WORKSHOP: How to Use Process Mining to Identify Process Improvement Opportunities  – Damian Pascale, Senior Principal Product Manager, Process Mining 12:00 PM – 12:30 PM  |  Lunch & Check-In 12:30 PM – 12:45 PM  |  Welcome & New SNUG Leader Intro  –  Paul Porter and Maria Pettit, Kaiser Permanente 12:45 PM – 1:30 PM  |  ServiceNow Release Update: Australia 1:30 PM – 2:00 PM  |  Customer Presentation: Juniper’s Journey with ITSM Now Assist AI Agents and Zero Touch Service Desk  2:00 PM – 2:10 PM  |  Break 2:10 PM – 2:30 PM  |  Sponsor Session  –  RapDev 2:30 PM – 3:00 PM  |  Customer Presentation 3:00 PM – 4:00 PM  |  Happy Hour & Birds of a Feather  –  Topics: Agentic AI, AI Control Tower, Process Mining   REGISTER NOW   ... View more

Hello SNUG Members!   Register today for our in-person San Francisco & Bay Area SNUG and Pre-SNUG workshop on Wednesday, June 10th.    SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. This event is not just for ServiceNow developers, this is for anyone and everyone who uses the ServiceNow platform or solutions at your current place of work.     Register to attend the upcoming ServiceNow SNUG meeting in Santa Clara where you will: Get valuable tips and learn best practices Hear important updates from ServiceNow Network and collaborate with your peers In addition to the SNUG, we invite you to join us for an OPTIONAL Pre-SNUG Workshop. We recommend a computer + secondary device to follow along.    Event Details: Date: Wednesday, June 10th, 2026 Time: Optional workshop at 10:00am | SNUG 12:00pm – 4:00pm Location: ServiceNow Santa Clara HQ - 2225 Lawson Ln Santa Clara, CA 95054   AGENDA:   10:00 AM – 12:00 PM  |  OPTIONAL PRE-SNUG WORKSHOP: How to Use Process Mining to Identify Process Improvement Opportunities  – Damian Pascale, Senior Principal Product Manager, Process Mining 12:00 PM – 12:30 PM  |  Lunch & Check-In 12:30 PM – 12:45 PM  |  Welcome & New SNUG Leader Intro  –  Paul Porter and Maria Pettit, Kaiser Permanente 12:45 PM – 1:30 PM  |  ServiceNow Release Update: Australia 1:30 PM – 2:00 PM  |  Customer Speaker 2:00 PM – 2:10 PM  |  Break 2:10 PM – 2:30 PM  |  Sponsor Session  –  RapDev 2:30 PM – 3:00 PM  |  NowAssist Presentation or Customer Presentation TBC 3:00 PM – 4:00 PM  |  Happy Hour & Birds of a Feather  –  Topics: Agentic AI, AI Control Tower, Process Mining   Workshop Overview:  How to use Process Mining to identify process improvement opportunities: In this lab, you'll get hands-on with the use a few common use cases   Automation opportunities — Surface repetitive work that are prime candidates for automation or AI agent orchestration. Multi-hop and reassignment patterns — See how many times work bounces between teams or individuals, quantify the impact of each reassignment, and pinpoint the root causes driving unnecessary handoffs. On Hold analysis— Identify where work is stalling, how long it sits idle, and the downstream impact on SLAs,and throughput.   REGISTER NOW   Get ready to leave energized to make work, work better! We look forward to seeing you there!   **To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners not attend events. At any time before or during an event, a non-sponsoring partner may be asked by a member of the SNUG steering committee to not attend or leave a SNUG meeting. Our guidelines are intended to ensure partner sponsors and customers get the most value from participating in SNUGs.   ... View more