Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

We have just a few spots remaining in the San Francisco SNUG next Monday, September 15 th .  A wait list has been set up, and we’ll release as many seats as possible.  It’s going to be a great SNUG, hope to see you there. Here’s the agenda: 8:30 AM               Checkin/Arrival 9:00 AM               Workshop - Now Assist for ITSM Powered by Gen AI 11:00 AM            Break and SNUG check-in 11:15 AM            SNUG Welcome 11:30 PM            ServiceNow Presentation - Zurich Release 12:15 PM            Lunch Break and networking 1:00 PM               Customer Presentation 1:20 PM               ServiceNow Presentation - Under the Radar: Features You’re Missing 1:50 PM               Break 2:10 PM               ServiceNow Presentation - Elevate customer experiences and improve the bottom line with automation and AI 2:30 PM               Partner Presentation - Cognizant 3:00 PM               Wrap-up & Networking ... View more

ServiceNow & NVIDIA are hosting Special Interest Group (SIG) for Technology leaders in the Bay Area to bring together customers and users to share best practices, use cases, ideas, and applications that can help digitally transform your environment.  Our intent is that this community will serve as a venue to connect you with your peers, across other organizations, within the Technology space.        Register to attend the upcoming Special Interest Group where you will:   Get valuable tips and learn best practices from ServiceNow customers   Hear important updates from ServiceNow   Network and collaborate with your industry peers     Event Details:  Date: Tuesday, September 23rd, 2025  Time: 9:30am - 11:30am (workshop) | 12:00pm – 3:00pm (meeting)  Location: NVIDIA HQ     Plus, don’t miss our pre-event optional hands-on AI Champions Workshop: Build your own AI Agent.   This workshop will provide attendees with practical knowledge and actionable strategies to leverage AI in their businesses, as well as the opportunity to build your own AI Agent in just a few minutes!  This is a HANDS-ON workshop - please bring your laptops and be ready to engage with your peers!    Note: Space is limited and accepted on a first come, first served basis. So please REGISTER TODAY.     Agenda:  Time  Title  Speaker  9:30am – 11:30pm   Optional: AI Champions Workshop: Build your own AI Agent  Lead: Perry Moore  & Robert Daniels – Solution Consultant at ServiceNow  11:30pm – 12:00pm   Lunch & Check-In     12:00pm – 12:10pm   Intros & Welcome  Luke Morris – Head of High-Tech GTM at ServiceNow  12:10pm – 12:40pm  NVIDIA: Enterprise AI Factory Overview  Matt Hull – VP of AI Factories at NVIDIA  12:40pm – 1:15pm   Now on Now's AI Strategy, Accelerated with AI Control Tower  Vijay Kotu – Chief Analytics Officer at ServiceNow  1:15pm – 1:45pm   NVIDIA: How to use ServiceNow Agents to Improve Productivity  Avinash Kaur – AI Foundry Platform Architecture at NVIDIA    1:45pm – 2:00pm  Break    2:00pm – 2:30pm  Demo: Workflow Data Fabric Overview   Robert Daniels – Solution Consultant at ServiceNow  2:30pm – 3:00pm  Birds of a Feather & Networking   Luke Morris - Head of High-Tech GTM at ServiceNow  3:15pm – 4:30pm   Happy Hour   Offsite    If you have any questions, please contact Sam Outwater (samantha.outwater@servicenow.com).  ... View more

Don’t miss the chance to interact with ServiceNow customers and experts at the San Francisco SNUG + Pre-SNUG Workshop on Monday, September 15th.      Your success with ServiceNow is at the heart of every SNUG meeting. Whether you are new to ServiceNow or a long-time customer, the SNUG meetings are designed to help you on your journey.     Register to attend the upcoming SNUG meeting in San Francisco where you will:  Get valuable tips and learn best practices  Hear important updates from ServiceNow  Network and collaborate with your peers  In addition to the SNUG, we invite you to join us for an optional pre-SNUG workshop. The topic will be announced soon here in the Community.    This event is not just for ServiceNow developers, this is for anyone and everyone who uses the ServiceNow platform or solutions at your current place of work. Space is limited, so please register to attend today!     To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners not attend events.   ... View more