Custom Incident SLA card on Event Management Landing Page - Service Operation Workspace

[Daisy3]

I am trying to add a custom card (donut) for Incident SLA on the Event Management Landing Page of the workspace.

The group by field used is Actual Time Left, which basically uses Report Range for displaying the donut data labels.

On clicking on any part of the donut, the list of records within that report range should be displayed, below the cards. However, the Title for the list of reports should be in the format:

Incident SLA - Breached, Incident SLA time remaining - 8 to 24 hours, Incident SLA time remaining - 2 to 7 days and so on.

I am unable to set the custom names as above.

[PaulSylo]

Hello @Daisy3 you need to change this in client scripts in UI builder for this particular screen, you need to add this in your currentvizselection script

[Daisy3]

I have already made the necessary changes for it to work as expected.

Thanks for responding.

[Haseeb-Ahmed]

Hi @Daisy3 ,

You may refer this detailed guide on how to customize landing page - https://www.servicenow.com/community/itsm-articles/configuration-activities-for-service-operations-w...

Please mark it helpful if it answers your query.

Thanks,
Haseeb Ahmed

[learn nv]

Hi Daisy,

Could you please suggest how do you able to add custom card on event management landing page.

I have to add the cards representing incident and problems assigned to logged in person along with the alerts on event management landing page.

Thank you in advance.