Donut chart configuration is not working for Incident SLA

[Bhuvaneswari T]

Hi Experts,

In Service operation workspace overview page we have customized the donut chart. while clicking the part of donut below cards/listview will get updated. But it is not updating for Incident SLA. If any one has faced similar problem kindly help me with this. Attached Screen shots for reference.

Thank you,

Bhuvaneswari T

[divyarajarikam]

Were you able to fix this issue?

[Haseeb-Ahmed]

Hi @Bhuvaneswari T ,

Please check similar question around donut configuration/issues, there is a document mentioned in below question which will cover end to end implementation and may help to resolve your issue.

You may follow mentioned document and debug the issue, if facing any specific challenge/issue please reach out for further discussions.

https://www.servicenow.com/community/service-operations-workspace/how-to-hide-reports-on-overview-ta...

Please mark it helpful if it answers your query.

Thanks,
Haseeb Ahmed

[Bhuvaneswari T]

Hi @Haseeb-Ahmed   Sure I will check the document.

Thank you for the response