Email Client Template with script in Service Operation Workspace
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05-07-2024 06:04 AM
Hi,
In our Email Client Template, we populate CC with the watchlist and a Javascript function which retreives the members of o group :
This configuration works very well on the ITSM view. From the SOW, the CC remains empty.
If I only put the Watchlist or our JS function it works fine but the list remains empty as soon as we combine the 2.
Is there a particular configuration to put in place on the SOW to allow the two to be combined without having to create a new JS function that retrieves the group data and the watchlist data?
Regards,
Karine
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