Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Email Client Template with script in Service Operation Workspace

Karine_M
Tera Guru

Hi,

 

In our Email Client Template, we populate CC with the watchlist and a Javascript function which retreives the members of o group :

Karine_M_0-1715086853294.png

 

 

This configuration works very well on the ITSM view. From the SOW, the CC remains empty.
If I only put the Watchlist or our JS function it works fine but the list remains empty as soon as we combine the 2.
Is there a particular configuration to put in place on the SOW to allow the two to be combined without having to create a new JS function that retrieves the group data and the watchlist data?

 

Regards,

Karine

0 REPLIES 0