Email Client Template with script in Service Operation Workspace

Karine_M
Tera Guru

Hi,

 

In our Email Client Template, we populate CC with the watchlist and a Javascript function which retreives the members of o group :

Karine_M_0-1715086853294.png

 

 

This configuration works very well on the ITSM view. From the SOW, the CC remains empty.
If I only put the Watchlist or our JS function it works fine but the list remains empty as soon as we combine the 2.
Is there a particular configuration to put in place on the SOW to allow the two to be combined without having to create a new JS function that retrieves the group data and the watchlist data?

 

Regards,

Karine

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