My demote major incident for service operations workspace is not working kindly help

[Newtest]

My demote major incident for service operations workspace is not working kindly help

[Aniket15]

@Newtest  Kindly elaborate your problem, like where it used to work, how did you implemented the demote major incident

[Haseeb-Ahmed]

Hi @Newtest ,

1. Make sure OOTB declarative action "Demote Major Incident" is not customized

https://yourInstance/now/nav/ui/classic/params/target/sys_declarative_action_assignment.do%3Fsys_id%...

2. Make sure the "Specify client action" Action Payload Definition is correct and has correct UX Add-on Event Mappings 

Please mark it helpful, if it answers your query.

Thanks,
Haseeb Ahmed

[Haseeb-Ahmed]

Hi @Newtest 

I see this is new functionality and will be available with SOW5.0 (May release)

Please mark it helpful, if it answers your query.

Thanks,
Haseeb Ahmed

[Sean Witt]

For my environment, first upgrading from Vancouver to Washington DC version and then repairing and upgrading the SOW ITSM Applications plugin (sn_sow_itsm_cont) gave me the two previously missing UI actions in the SOW View, for reject and demote a major incident. Specifically, I upgraded this plugin to 5.1.0: