Knowledge article content not displaying in Portal - have I missed a setting?

[Christine34]

Hi

I am creating sample knowledge articles in our DEV instance.  I have created

- Knowledge base

- Knowledge category

- knowledge articles

- Pointed portal to look at new knowledge base.

I can view knowledge article content from the Knowledge home page within the platform, however when I open the article from the Portal, there is no content.  Any ideas?

1. Platform view

2. Portal menu - OK

Fig 3. Knowledge article - Portal - empty

[Ankur Bawiskar]

Hi Christine,

screenshots are not visible

Regards

Ankur

[Sajilal]

Please share screenshots again, also check if the Knowledge articles are published, who can see them "user criteria" or "roles".

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if it helps resolve your problem

Thanks,
Saji

[Jeff Currier]

I assume the articles are published if you can see them in the platform UI.  Are you testing with the same user in the portal?  Are you using knowledge blocks where permissions might be different?

[Christine34]

Hmm...  that's weird, I can see them.  I've added them again in this message.

In response to other questions

Yes - article is published

Yes - same user (with admin role)

No - not using knowledge blocks

SCREEN SHOTS

1. Platform view

2. Portal menu - OK

3. Portal view - no content in article