Upgrading your ServiceNow instance is essential to leverage the latest features, enhancements, and security updates. However, the process can be daunting without the right guidance and tools. ServiceNow's "Jumpstart Your Upgrade" Accelerator is designed to provide Impact customers with expert guidance, tips, and tools to execute a seamless and efficient upgrade. This blog post will outline the benefits of this feature and how it can help you confidently upgrade your ServiceNow instance.
What is the "Jumpstart Your Upgrade" Accelerator?
The "Jumpstart Your Upgrade" Accelerator offers a comprehensive package that includes an upgrade assessment, a pre-upgraded temporary instance, and coaching sessions. This Accelerator is part of ServiceNow's Impact program and provides customers with the necessary tools and prescriptive guidance to execute upgrades consistently and independently.
Key Features and Benefits
- Upgrade Assessment
Before starting your upgrade, the Accelerator conducts a thorough upgrade assessment using ServiceNow HealthScan. This assessment identifies potential issues and areas for improvement, ensuring you have a clear understanding of what to expect during the upgrade process.
- Provisioning of a Temporary Instance
To help you visualize the outcome of the upgrade, ServiceNow provides a pre-upgraded temporary instance. This instance allows you to see what your upgraded environment will look like, helping you to plan and prepare more effectively.
- Customer Coaching Sessions
The Accelerator includes two coaching sessions to guide you through the upgrade process:
- Coaching Session #1 (Up to 90 minutes):
- Review of the temporary instance
- Discussion on upgrade leading practices
- Detailed upgrade assessment review
- Guidance on skipped log handling
- Overview of release notes and known PRBs
- Utilizing Automated Testing Framework (ATF)
- Sample upgrade project plan
- Coaching Session #2 (Optional, up to 60 minutes):
- Q&A session related to upgrades
- Additional guidance on leading practices and upgrade assessment
- Comprehensive Guidance and Resources
Throughout the process, you will receive detailed guidance on upgrade planning and preparation, making it easier to stay on the latest release. You will also gain access to leading practices, share tips and tools, and identify potential upgrade risks.
Requested Customer Resources and Responsibilities
To ensure a successful upgrade, the following customer resources and responsibilities are essential:
- Upgrade Lead (Required): A subject matter expert responsible for upgrading the ServiceNow platform.
- System Administrator(s) (Required): Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support cases, and contributing to software releases.
- Enterprise Architect(s) (Recommended): Provides a holistic view of the organization’s strategy and helps align with technical or functional standards.
- Developer(s) (Recommended): Writes code for the ServiceNow platform.
Exceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers (except for their internal use).
ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.
Conclusion
The "Jumpstart Your Upgrade" Accelerator is a valuable resource for any organization looking to efficiently and confidently upgrade their ServiceNow instance. By providing expert guidance, a temporary instance, and comprehensive coaching sessions, this Accelerator helps you minimize risks and reduce the time and effort required for your upgrade. If you're planning an upgrade, consider leveraging this Accelerator to ensure a smooth and successful transition to the latest ServiceNow release.
Ready to elevate your ServiceNow instance with the latest features, enhancements, and security updates? Don't let the upgrade process overwhelm you. Leverage the expert guidance and comprehensive tools provided by the "Jumpstart Your Upgrade" Accelerator. This valuable resource is designed to help you execute a seamless and efficient upgrade with confidence.
Get started with the "Jumpstart Your Upgrade" Accelerator today!
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