Best Practices for Instance Performance Monitoring with Instance Observer

[Srey Waghray]

Your ServiceNow platform is at the heart of your operations—so performance issues can quickly impact business outcomes, user experiences, and team productivity. That’s why monitoring your instances proactively is essential.

Instance Observer, included with ServiceNow Impact, provides real-time observability into the health of your instances—allowing you to detect, diagnose, and prevent issues before they affect your users.

We’re excited to share our new Instance Observer Best Practices Guide, built to help platform owners, admins, and operations teams:

✅ Understand the architectural foundations of your instance
✅ Use the Triage module to resolve slow transactions, API timeouts, and job delays
✅ Set up daily, weekly, and monthly monitoring routines
✅ Configure and fine-tune alerts to catch issues early
✅ Investigate anomalies in heap usage, job execution, and scheduler queues

Whether you’re troubleshooting an issue or building a proactive monitoring strategy, this guide walks you through what to look for—and how to act quickly and effectively.

We’d love to hear how you’re using Instance Observer or what you'd like to see next. Drop your comments or questions below!