After an incident is resolved, there are several tasks related to incident management and knowledge

[laxmi1509]

After an incident is resolved, there are several tasks related to incident management and knowledge feedback that remain open. If these tasks are not completed within 7 days, they are automatically closed as incomplete. However, the knowledge teams still want to complete the work on the knowledge feedback tasks, but they are unable to do so because they are closed. Can you suggest a solution for this situation so that the knowledge teams can continue to work on these tasks?

[Astik Thombare]

Hi @laxmi1509 ,

This is operational process that your org want to process the related tasks, As you know, if system is auto closing the task in 7 days and after closed ( active = false ) there is no alternate way to make those task available for edit unless the duration extends to more days or  stop the auto closing process and let the team close it after complete the work. 

-Thanks,

Astik

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