Hello All,
I have scenario where secondary alerts are closed but primary alert is closed with open state.
I checked the audit history of secondary alerts they had state open and then state closed. But when I checked audit history of primary alert. It was showing state open in audit history but closed on form and XML.
There was no record of state closed in audit history. I have no idea how it was closed.
As per my knowledge, when we closed the primary alert then all his secondary alerts are automatically closed. But in this case, it seems that secondary alerts are closed first. But then how primary alert was closed. There is no clue.
Has anyone seen this before??
Please help !
Thanks,
Shivani
