Auto Assigning the incident is leading to miss the Priority Response SLA in SLA Defination

[Dev01]

Hi All, 

Auto Assigning the incident is leading to miss the Priority Response SLA in SLA Defination.

As part of our automation requirement we would to have the auto assignee populated automatically on a person name which we could able to do that. However when we are doing, it is resulting in the field missing in the SLA definition. We still want to have that field so that it will helpful for our downstream calculations. 

[AndersBGS]

Hi @Dev01 ,

Can you please explain: " resulting in the field missing in the SLA definition. We still want to have that field so that it will helpful for our downstream calculations. " - why?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders