In most cases, an incident created from an alert task will close when the alert shows the node back up. However, I am having trouble when the incident has a configuration item on a subscription list. The alert closes, but the incident shows the alert closes in the work notes, then it sends out notification to the subscribers instead of showing resolved.
All the other incidents close that do not have a subscriber. I would like to know how to auto close these incidents.
Best,
Steven Miller
