Create new incident through inbound actions

Arun Priya
Tera Contributor

I need to create a incident automatically through inbound actions. Incident is created through Email logs but it is not triggered from the outlook. Can anyone help me to know why it is not triggered.

1 ACCEPTED SOLUTION

swathisarang98
Giga Sage
Giga Sage

Hi @Arun Priya ,

 

If you want to create incident through Inbound action you can refer the existing inbound action - 'Create Incident' and based on your requirement you can add condition and set the field values in Action tab.

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

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4 REPLIES 4

AshishKM
Kilo Patron
Kilo Patron

Hi @Arun Priya

 

Can you please re-phrase this statement "Incident is created through Email logs but it is not triggered from the outlook."

 

-Thanks,

AshishKM


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Amit Pandey
Kilo Sage

Hi @Arun Priya 

 

Can you share your inbound action script and trigger conditions?

 

Regards,

Amit

swathisarang98
Giga Sage
Giga Sage

Hi @Arun Priya ,

 

If you want to create incident through Inbound action you can refer the existing inbound action - 'Create Incident' and based on your requirement you can add condition and set the field values in Action tab.

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

Arun Priya
Tera Contributor

Hi @swathisarang98 

I tried by changing the fields and it worked.