03-04-2024 12:45 PM
Hi Team,
can anyone let me know if we can edit work notes or additional comments which are added in incident form and see in activity logs.
let me know if anyone has implemented it.
03-04-2024 12:54 PM
Hi @Prati2 ,
Unfortunately, this isn't possible without a complex customization and I would strongly advise against it.
Please refer to below articles:
https://www.servicenow.com/community/developer-forum/edit-activity-log-additional-comments/m-p/19192...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0520375
If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!
Thanks & Regards,
Sumanth Meda
What's the business requirement here. If there is something wrongly entered they can re enter the comment or work note back.
OOTB only admins have access to edit the worknotes or comments. ( Not from the activity log but from the history table)
Thanks,
Danish
Than
