how add a sla task to service catalog task in flow designer .

Mahesho11
Tera Contributor

 how add a sla task to service catalog task in flow designer .

 

flow trigger - service catalog

action - get variables

condition - approver approves 

if approver approved - then - sc_task created - then sla task created 

 

i did everything but i unable to create - SLA. 

Please let me know how add it.

@Ankur Bawiskar 

 

1 ACCEPTED SOLUTION

Hemanth M1
Giga Sage
Giga Sage

HI @Mahesho11 ,

 

why do you want to create sla task record in the flow designer , why don't set up SLA definition on sc_task with appropriate condition so that sla taks gets created when sc_task gets created.

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

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1 REPLY 1

Hemanth M1
Giga Sage
Giga Sage

HI @Mahesho11 ,

 

why do you want to create sla task record in the flow designer , why don't set up SLA definition on sc_task with appropriate condition so that sla taks gets created when sc_task gets created.

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025