How to add an Assignment group changes in stop condition in SLA Definition

[Akshata5]

Hi,

I am looking for an option on how to stop SLA when Assignment group changes. I dont find any option in the below screenshot. I am using Vancouver.

Could you please help me here.

[shyamkumar VK]

@Akshata5  , use Is different 

Ex how Is Different Works -- when  Assigmentgroup is different from current assignment group 

Regards,

Shyamkumar

[AndersBGS]

Hi @Akshata5 ,

Can you provide some additional information in relation to the use case? Is the assignment group the first assignment group? What is it that you would like to measure?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Akshata5]

Response SLA should stop when Assignment group changes.

Assume, Incident is assigned to ABC group and when user changes it to XYZ assignment group, new response SLA should be attached.

[shyamkumar VK]

@Akshata5  , did you try IS different?