How to add an Assignment group changes in stop condition in SLA Definition

[Akshata5]

Hi,

I am looking for an option on how to stop SLA when Assignment group changes. I dont find any option in the below screenshot. I am using Vancouver.

Could you please help me here.

[Akshata5]

I did not find an option to select current Assignment group.

[shyamkumar VK]

@Akshata5  , Select assignment group , added snap below

Regards,

shyamkumar

[Akshata5]

Unfortunately this solution did not work.

[James Chun]

Hi @Akshata5,

Looks like you want to retrigger a SLA task when the assignment group changes.

Have you tried using the 'Reset condition' something like below?

Although this is technically feasible, resetting the SLA every time an assignment group changes can be seen as bad from the client/requestor's point of view.

Cheers