How to find out incident report time duration worked by different groups

[arsh]

how to find incident report how much time the different groups working on each incident 

[Jean-Emmanuel]

Hello @arsh ,

You can create your report on metric_instance table with filter Definition=Assignment Group.

Think about giving necessary rights to make report available to the defined population..

**Please mark my answer helpful or correct if it applies. 

Thank you!
JE

[AndersBGS]

Hi @arsh ,

As @Jean-Emmanuel have already mentioned, you will be able to obtain the information from an incident_metric defintion for assignment group duration. Though I would say that it is rather difficult to report on.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[arsh]

Rather difficult to report on means what will be the difficult can you explain clearly i didn't get you 

[AndersBGS]

Hi @arsh ,

Please see below table structure from my PDI:

As you see, you can for sure filter out a single incident or a single assignment group. But to get a complete overview for all incidents and assignment groups in one report is quite difficult to get some usable due to the data structure. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders