How to make Assign to mandatory while resolving the incident
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05-17-2024 06:23 PM
I want to make Assign to mandatory, while clicking the resolve button and changing the state to resolve manually.
could anyone please help?
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05-17-2024 07:16 PM
Hi Arjun,
You can create a new UI policy with the condition : State is Resolved
A new UI policy action under this where you make the : Assigned To field as mandatory
If you want to learn more about UI policies, please refer the below video.
Please mark this comment as Correct Answer/Helpful if it helped you.
Cheers,
Hardit Singh