How to make Assign to mandatory while resolving the incident

Arjun Kumar Le1
Tera Contributor

I want to make Assign to mandatory, while clicking the resolve button and changing the state to resolve manually.

 could anyone please help?

1 REPLY 1

Community Alums
Not applicable

Hi Arjun,

 

You can create a new UI policy with the condition : State is Resolved

A new UI policy action under this where you make the : Assigned To field as mandatory

 

HarditSingh1_0-1715998416814.pngHarditSingh1_1-1715998496320.png

 

If you want to learn more about UI policies, please refer the below video.

 

Please mark this comment as Correct Answer/Helpful if  it helped you.

 

Cheers,

Hardit Singh