In serviceportal search with name not appearing SR
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10-30-2023 06:54 AM
Hi All,
If you use "CMDB" as a search term relevant SR's do not appear
For example, if i search for CMDB i would expect the below SR's to be returned as results:
CMDB SR for Application CI
CMDB update for Network CI
let me know the reason. Please provide the solution
Please find the attached snip for the clear reference.
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10-30-2023 07:04 AM
Hi @Sirri ,
Have you verified how your Search Sources are configured?
You can do that by navigating to Service Portal > Portals , opening your Portal record and verifying the Source Search records in the Related list( at the bottom of the form ).
If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know
Cheers