Issue in Notification body and who will receive

Pallavi Gawand1
Tera Contributor

Hi ,

 

I am triggering a notification but i am facing below two issues:

1. Notification is not going to 'Users/Groups in fields'.

2. Fields added in the Notification body is not displaying anything. See the screenshot attached

PallaviGawand1_0-1701256043334.pngPallaviGawand1_1-1701256132289.png

Please let us know if anyone has solution for it.

Thanks in Advance for the help.

 

5 REPLIES 5

Hemanth M1
Giga Sage
Giga Sage

Hi @Pallavi Gawand1 

 

The notification should be on the group table "sys_user_group" can you confirm??

HemanthM1_0-1701259310515.png

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Hi Hemanth,
Yes the notification is on 'sys_user_group' table.

Hi @Pallavi Gawand1 ,

 

I have the same configs, its works . Have you selected the preview record??

 

HemanthM1_0-1701262312901.png

 

HemanthM1_1-1701262339860.png

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Hi @Pallavi Gawand1 ,

 

did it resolve?

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025