parent child incident

[Supriya Mane]

Hi All,

how to create parent child incident and what is the script and flow for this.

And in child incident/task do we need to create additional fields.

[Maik Skoddow]

Hi @Supriya Mane 

it's described at https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/incident-management/... 

Your question regarding additional fields cannot be answered as we don't know your use cases, your requirements, your project.

If you want to learn more about Incident Management, I recommend my page ITSM: Incident Management || Knowledge & Troubleshooting Resources

Maik

[Supriya Mane]

How we can right Business rule for parent child relationship's.

If parent ticket is with same issue. then ticket will create for child incident

[AndersBGS]

Hi @Supriya Mane ,

Parent / child incidents comes OOTB, hence no additional configuration is needed to have this. To create a child incident in a ServiceNow instance, you can utilize the "additional actions" menu:

Or the related list UI action:

In relation to additional fields, we can't answer this, as it depends on the business requirement which we don't know.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders