Regarding user criteria for Service Catalog

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‎11-20-2023 01:03 AM
Hi All,
We have around 200 users in location A
I need to restrict a catalog item X for users with location A but it should be available for IT team of location A.
--Madhura
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‎11-20-2023 02:39 AM
@Community Alums
so you want to hide Item X to 200 users but want to show to any 1 of that user is that user belongs to IT team?
Is that a requirement?
What script did you start with? you need to use advanced script
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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‎11-20-2023 03:04 AM
Hi Ankur,
We want to hide item X from XYZ location but item should be visible to IT team from same XYZ location.
for this requirement we added user criteria is Available for as: IT Team Group Name & Not Available for as: XYZ location.
But this is hiding catalog for IT team group members as they belongs to same location.
Regards,
Madhura Karule