Servicenow Hibernating

[FemTomcyber1]

Hey there ServiceNow Community,

I'm curious if anyone else has come across this issue before, and if you were able to resolve it.

My PDI has been hibernating for four days, and unfortunately no better solution is coming up than trying again or contact for help. I'd be more than happy if this could be resolved.

I appreciate any support.

[Sohithanjan G]

Hi @FemTomcyber1 , 

If its hibernating for 4 days, better go to profile in right side top & release instace, request for new instance. 

Its due to instance offline for many days. 

[shyamkumar VK]

Hello @FemTomcyber1  , 

Currently we could see lot of Issue's with PDI because ServiceNow is Currently Migrating all PDI's to Different data Center , Even I had the Same issue with My PDI and I have waited around 30days to see if that gets Restored but It didn't ,  Only the Solution would be Requesting new PDI Instance 

Regards,

Shyamkumar

[Mark Roethof]

Hi there,

You probably already know that there is no support for PDIs, this is already for a while, nothing new, hundreds of similar posts have been made. Though posting your question here... will have zero effect.

I have already mentioned it to the Community team to make this somehow more visible, so posting questions like these can be prevented since no one can help anyway.

Only thing you can do:
1) Wait and hope your PDI gets back alive
- OR -
2) Request a new PDI

Be aware, PDIs can always suddenly without any notice drop. So always backup your work.

[Sumanth16]

Hi @FemTomcyber1 ,

I understand that you're currently facing issues with your PDI, and it seems like you're not alone in this situation. Several users have encountered similar challenges, and I wanted to provide you with some insights and suggestions based on the shared experiences.

1. Data Center Migration:

   • There seems to be an ongoing data center migration for PDIs, as mentioned in the ServiceNow announcements. It's possible that your instance is affected by this, causing temporary unavailability.

2. Limited Support:

   • Unfortunately, PDIs come without official support. However, the community has shared some potential solutions and workarounds.

3. Backup Your Work:

   • It's crucial to regularly back up your work to prevent any data loss. Instances can go offline or be reclaimed without notice, so having a backup ensures you don't lose important information.

4. Options to Consider:

   • Waiting: Instances may come back online after some time. If the downtime is related to the data center migration, it could be temporary.
   • Requesting a New PDI: If waiting becomes impractical, you can release your existing instance and request a new installation. Keep in mind that this results in the loss of any data not backed up.

5. Stay Informed:

   • Check official announcements from ServiceNow for updates on data center migrations or PDI-related issues. The developer blog link shared by some users might contain important information.

6. Community Support:

   • Since there's no official support for PDIs, engaging with the ServiceNow community forums can be beneficial. Others might share their experiences and potential solutions.

I hope these insights help you navigate through the current challenges with your PDI. 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda