Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Skills in ServiceNow

Twhiting1
Giga Contributor

When utilizing Skills in ServiceNow, can that correlate with auto dispatching and assigning WOT to the correct technician based on Skills? If adding skills is beneficial for those purposes and how SN looks at it. 

0 REPLIES 0