Some features may not be available because the connection to NLU Service is not available. Please tr
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12-26-2023 03:01 AM
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12-26-2023 03:11 AM
Hi @chaihh25 ,
Please check the below KB from ServiceNow. It has the resolution
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960676
Thanks,
Danish
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12-26-2023 03:26 AM
Solution is not working and glide.prediction_service.url is not available in tokyo version. Do you have any alternative solution ?
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12-26-2023 03:31 AM
Hi @chaihh25 ,
Please check this article
2. General troubleshooting:
I’m running into an error message when training my NLU model.
First, ensure that you have updated to the latest patch available for your instance version.
- “Some features may not be available because the connection to NLU Service is not available.”, “Unable to predict.”, or “Malformed URL.” - Ensure that system property: glide.shared_service_scheduler.url is populated with “https://sncmlscheduler.service-now.com/”. If populated and issues persist, log a Case with the support team for assistance.
Thanks,
Danish