Some features may not be available because the connection to NLU Service is not available. Please tr

[chaihh25]

Getting error while creating an intent

[Danish Bhairag2]

Hi @chaihh25 ,

Please check the below KB from ServiceNow. It has the resolution

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960676

Thanks,

Danish

[chaihh25]

Solution is not working and glide.prediction_service.url is not available in tokyo version. Do you have any alternative solution ?

[Danish Bhairag2]

Hi @chaihh25 ,

Please check this article

https://www.servicenow.com/community/virtual-agent-nlu-articles/nlu-faq-best-practices-and-general-t...

2. General troubleshooting: 

I’m running into an error message when training my NLU model. 

First, ensure that you have updated to the latest patch available for your instance version.  

• “Some features may not be available because the connection to NLU Service is not available.”, “Unable to predict.”, or “Malformed URL.” - Ensure that system property: glide.shared_service_scheduler.url is populated with “https://sncmlscheduler.service-now.com/”. If populated and issues persist, log a Case with the support team for assistance. 

Thanks,

Danish