The Wrong approver is being marked as the one who approved after email is sent in.

Suchi_J
Tera Contributor

We have create a custom form application in service  now  which extends task table. And in this form Workflow has approvals which begins with three approvals ( Jamiel, Jamy , Anthony) when a ticket is raised.

 

So the Issue is When Anthony approves the request of the record. In approver section we are able to see that Jamy has approved it and showing that Anthony is no longer required ...But according to the approval it is not working ...

 

Can anyone please look into this ..and follow the attachment given below

0 REPLIES 0