Trigger email notification when incident is on hold > 3days

[Muffin]

Need to trigger email notification when the incident is on hold for more than 3 days and with no updates. Please assist. Thanks in advance.

[Sohail Khilji]

Hi @Muffin ,

you can do this using many combination including schedule job, flow, workflow, inactivity monitor etc..

Try using a flow or workflow like below or use inactivity monitor to trigger notification and email

I hope this helps !

[Community Alums · Accepted solution]

Hi @Muffin ,

You can use a Flow to achieve this requirement!!
Use the video to learn and implement :https://www.servicenow.com/community/now-platform-blog/3-ways-to-notify-with-flow-designer/ba-p/2332...

[Muffin]

Thanks. I have achieved this by configuring flow designer.

[Community Alums]

Hi @Muffin ,

Great to see flow helped you, please close this thread by marking the answers appropriately by marking correct and helpful, this will help others.