user access of ServiceNow for MS teams and Service Portal integration?

[t venkatesh1]

Hi,

what kind of user access is required for ServiceNow service Portal integration with MS Teams. please suggest which role is sufficient to complete this integration.

regards,

Venkatesh t.

[Amit Pandey]

Hi @t venkatesh1 

You need to check Web Service Access only to true and grant rest_service and web_service_admin roles to the integration user. Now, if the integration is supposed to do some table level changes, you may need to add itil and admin roles as per your business requirement.

Regards,

Amit