mrvs details are not captured

Anubhav Srivas1
Tera Expert

‎02-13-2024 10:35 PM

Hello All,

 

i have created a MRVS which adds value from a reference field when app name is selected.

 

the read only fields are automatically populated and to do this we have used reference qualifier. the data which auto populates is absolutely fine but the details are not saved when we save this record.

please help. there is not on change script/ ui policy which is stopping this and i'm not sure how to fix this issue.

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saurabh_dubey
Kilo Sage

‎02-13-2024 11:18 PM

Can you share snip or any other implementation that you did.

 

Do make sure to check out this API reference this might help : https://developer.servicenow.com/dev.do#!/reference/api/washingtondc/client/g_service_catalogClientA...

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Priyanka_786
Tera Guru
Tera Guru

‎02-13-2024 11:25 PM

@Anubhav Srivas1 : Please share more details on your implementation. Just one guess , if these variables are readonly on variable level (ReadOnly checkbox is true on variable level) might be cause if not due to any other scripts.

 

Kindly mark helpful/accepted if it helps.

Regards,

Priyanka Salunke

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