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Australia Release Preview The Developer Passport: Starting Now Pack your bags! We're headed for the Australia release. Join us for a week of live hands-on demos and real-time Q&A with ServiceNow Product Experts, prepping you for upcoming features. Click below to learn more! Learn more What`s New Popular Posts More The latest in Community Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Record producer for change request

I want to create a Record Producer for Change Requests that will be available on the ESC portal. However, when I created one, the variables do not appear on the Change form—even though I have already added the Variable Editor formatter. For Incident ...

  • Question

Sending Microsoft teams channel chat to servicenow major incident

I want to be able to send the Microsoft teams channel chat to service now major incident.  Our Microsoft Teams is already having tenant license with one ServiceNow instance, can I add one more instance? If yes, what is the process?  

  • Question

Resolved! What are these EC Pro Widgets?

Can anyone tell me which Widgets (and with what options) these two Widgets are? Namely, how to get them to show up as tiles?

  • Question

Priority of HR Cases to be visible on portal

Hello All,  We have requirement to add priority of hr cases to be visible on portal.I checked for standard ticket configuration but <info field> option is not there for HR Cases and even if we remove that advanced tick and select fields from <info fi...

  • Question

Lost MFA device

I am trying to login to ServiceNow University to link my personal account with company account to write the delta cert but I lost the MFA account associated to it. How can I reset ?

  • Question

AI Search Genius Results not displaying instantly in widget (Zurich)

Hi ,I have configured AI search Assist which adds "AI Search Genius Results" widget to a record producer field. The results are only displayed when I click on a blank space after entering the search input. Ideally, I want the results to appear instan...

  • Question

Restrict Now Assist Skills editing by department

Hi! I'm trying to setup role based restrictions to keep different groups from editing each others skills in Now Assist.For example, staff from ITSM should only have edit access to modify the skills in the Now Assist for ITSM Module. From reading the ...

  • Question

Resolved! Employee Service Center Topics in menu dropdown

I want my custom topics to be visible in Employee center portal just like "Hardware" is visible.  How Hardware is visible - I have created a custom topic Hardware1    I have added "active" child topics and active "connected content" to it as well   I...

  • Question

PDI issue

Hello everyone,I’m currently facing an issue with Personal Developer Instances (PDI) on Now Learning.I no longer have the button to request or renew a PDI in order to continue my courses.It appears that I have used all available renewal/extension opt...

  • Question

Reopened Tickets still show under closed in My Requests for user

HiWhen a technician reopens an SCTASK, the associated REQ or RITM does not get updated. As a result, the request continues to appear under Closed Requests when the user views it in My Requests.Could you please suggest a solution for this issue and ad...

  • Question
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