MS Intune Service Graph connector Architecture

How does Intune Service Graph connector works. Is there any architecture diagram. Cant find details information in the documentation

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Getting Started with the Virtual Agent API

Use the Virtual Agent API to integrate the ServiceNow Virtual Agent into your existing bot ecosystem. The Virtual Agent can be used as a secondary bot to provide answers and content to your existing deployed bot, or as a Primary bot to bring in conve...

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Business Critical versus Security Critical

Your first question is likely "Security Critical?" It was mine! Our cyber group wants to assess the business applications and have something akin to Business Criticality. Requirements aren't yet completely clear, but they were simply looking for an i...

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service operation workspace.

I want to allow all user to be able to create problem and to view the problem button except member of 'SD_SVCDESK_ALL', but this seem to be blocking everyone from using the button. "label": {"translatable": true,"message": "New Problem"},"routeInfo":...

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Preventing resource assignment past end date

how are calendars used for restricting/preventing resource from assigning past end date?

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• Resource Management

Can I Link ServiceNow Awards and history from my previous employer email address

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Can I link my ServiceNow history from a previous employer

I was recently laid off from my company and under my work email address I have built up a history of training courses with ServiceNow.  Am I able to link to the previous email address if I do not have access to the emailbox any longer? 

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Weekly/Monthly Filter

Hello, I have a requirement where I need to be able to select the frequency, either weekly or monthly counts in a Platform Analytics dashboard..is it possible to set a filter of this type?Thanks in advance!

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Aggregating on function fields

Requirement: The duration field for Incidents currently is populated once a ticket is closed/set to inactive. When it's still open, the duration field is still empty.  We would like to report on tickets, aggregating SUM based on how long tickets rema...

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How to make an Intake Form field appear on my HR Request page under a specific column?

Hi everyone,I’m working on an HR Service Delivery (HRSD) setup and would like to display a field from my Intake Form on the HR Request page (My HR Requests list).Currently, I have created a new column on my HR Request widget where I would like to dis...

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Update Set Behavior After Installing Now Assist Creator and ITSM Plugin

I recently installed the Now Assist Creator and ITSM plugin on our vendor instance.However, when I attempt to mark my update set as Complete, I receive the following message:"This update set contains the following app install(s): Continue changing st...

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How can a mid server in local network connect Hermes Kafka?

We are trying to replicate data from ServiceNow to our local Kafka servers. We are using Stream Connect message replication through mid server. Does mid server connects Hermes Kafka through standard Kafka protocol (direct connection) or other mechani...

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