ServiceNow Community

Resolved! Request item assigned to me email notification issue

Hello All In the beginning of last year, I created an email notification to be sent out to Assigned to agent whenever a RITM ticket is assigned. it was working fine until couple months ago (with Zurich update), whenever the RITM ticket is assigned o...

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i need some good tips for CSA exam..?

how can i clear my CSA exam in first try and some imp tips?

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Not able to get Instance

I am getting this since last 30 minutes - Any help will be highly appreciated.

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UI Policy conflict behavior when switching field values without saving the record

Hi Team,I am facing a doubt related to UI Policy behavior and I would like some clarification.I have created two UI Policies on the Incident table:UI Policy 1Condition: Category = HardwareAction: Subcategory = MandatoryUI Policy 2Condition: Category ...

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How to set Assignment Group on Alert based on Event Rule

Hi, In Event Management, can the Assignment Group on an alert be set directly using an Event Rule, if we want to rely only on Event Rules and not use Alert Rules, scripts or business rules? Can someone help me on this Thanks in advance!

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Planning a Successful SMAX to ServiceNow Migration – What Works?

Hello,We are in the process of migrating our ITSM platform from OpenText SMAX to ServiceNow, and I am part of the core team responsible for ServiceNow platform configuration, ITSM implementation, and migration readiness.I am looking to learn from oth...

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Software Asset Management: On Demand

Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...

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What is kcs plugin, what features will be rolled out after installing ?

What is the use of kcs plugin, what will be the major features after installing, i have seen with out installing the plugin able to create knowledge from incident, i don't see any additional features, why servicenow has rolled out, already it has aqi...

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AI Indexed Source - Index all table stuck

Hello Team, I have created a new AI Indexed Source in Scoped application on a custom table.Clicked on "Index All Tables". When checking the the Indexed Source history the record shows "not_Started" . I have waited for more than 24 hours but it hasn't...

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Assign incident ticket based upon shift timings to respective user

Requirement Need to assign the priority tickets to respective groups based on their shift roster available users . How we can achieve this test case please suggest ?

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What is Knowledge Management KCS Capabilities all about?

What is Knowledge Management KCS Capabilities plugin all about?(com.snc.knowledge_kcs_capabilities) What is its use? What benefits do I get? Is there any video/webinar that explains it? I simply want to get details on - with KCS and without KCS plugi...

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How to Import Azure Wiki Pages as Knowledge Article in Servicenow

We have thousands of wiki articles in Azure Devops. Is there anyway to Import those Azure Wiki articles as Knowledge Article in ServiceNow by connecting to AzureDevops from ServiceNow. Its not an easy way to manually copy paste all wiki Articles from...

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Create New Additional Widget for Rich Content Pages

Add additional Widget for Rich Content pages. Currently, we are only limited to one Widget type (refer to screenshot, Is there any option to add new widgets in the dropdown when a specific page is selected? Thanks,Prudhvi

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Knowledge Articles searches need to only return the most current published version

Hi, I want that when performing a global search, it should displays only the most recent published version of each Knowledge Article that matches search criteria. Please do let me if you guys have any solution for this problem statement. Regards,Sidd...

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Need help to implement below

Hello, Need help to implement below Design a configuration-driven framework that allows business units tocontrol priority, assignment, and SLA behavior without code changes.Ensure scalability, rule precedence, and centralized logic for easymaintenanc...

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