ServiceNow Community

Webassessor Login ID

how can i change My Login ID to webassessor ? I created a random Login and then I found out it must be exactly as my email address . as a results Vouchers are not working

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Genesys

How to insert fields using ACLs, Business Rules, and Client Scripts.

Hello everyone.We implemented ACL-based control to allow viewing the field without permitting value entry. A Business Rule was configured to set field values at the time of data insertion. A Client Script was implemented to visually simulate that a f...

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Why are Discovery jobs not completing?

They seem to still be processing the HorizontalDiscoveryProbe - Pattern Launcher: MSSql DB On WindowsI noticed in the payload, there is a "credAffinity" which is pointing to 1 MID Server, but not the MID Server used for this discovery. Should I de...

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Resolved! Missing redirect URL in application registration.” during OAuth 2.0 authorization.

Hello,We are testing a scenario where an external application (Microsoft 365 side, Microsoft Search connector/Copilot) connects to ServiceNow Knowledge via OAuth 2.0. Reference:https://learn.microsoft.com/ja-jp/microsoftsearch/servicenow-knowledge-co...

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Service Graph Connector Meraki issue

Hi all,I'm currently working on configuring SGC with Cisco Meraki and running into an issue. The connection is successful, and when I test with 20 records, the test passes, but it shows 0 records. Even when I run the test with all records, it still d...

Question
Discovery

Only specifics users cannot see the work_notes in the Risk Mitigation form

We have two users who are unable to see the work notes field in the Risk Mitigation form.Both users have the role sn_risk.reader.I created an ACL for these fields with read/write access in the table of sn_risk_mitigation_task. Note: I copied the AC...

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Adding user manager as cc in email notification

Hi Team, We have created a scheduled script to send open incidents to all the technicians individually it is working and going html table report individually in one scheduled script but our use case while sending individual email we need to add cc or...

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hide the variables in a variable set for a particular catalog item

Hi @Ankur Bawiskar i have created a catalog item and added variables set to it, in this variable set i have variables which are mandatory at the dictionary level , but i want to hide this variables to the catalog item in which this variable set is ...

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Looking to create a Report on ServiceNow-License Allocation History.

Hi there,I want to create a report to pull the license allocation history as you can see on the subscription Management dashboard. Please refer the screen shot. How this dashboard pulls the data in the bar chart called "Allocation History". I need to...

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There is a "Local news people" Kb article section which is not appearing at the portal.

The "local news people" section is not visiable on the service portal home page for the users who are belongs to "Panama", "colambia", "costa rica", "Argentina" and some peoples are able to see the section on the portal who are belongs to "chile", "B...

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How to insert multiple images in catalog item.

i need to insert 3 pics in a variable of a catalog item in ServiceNow , based on the requirement user needs to be select the picture. can anyone tell me the step by step process for achieving this?

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Can ServiceNow perform API discovery for external services?

Hello team,I’m exploring ways to enhance visibility into external integrations and was wondering—does ServiceNow support API discovery for third-party or internal services? Specifically, I’m looking to identify and map APIs consumed by applications, ...

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Discovery
Service Mapping

LDAP, we are unable to retrieve the values of the 'enabled' attributes from the Active Directory

Hi Team, I am able to fetch all attributes from Active Directory into the ldap_import table. However, I am unable to retrieve the enabled attributes from the AD directory.As part of the LDAP integration, user data is expected to flow from the AD dir...

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How to increase space between banner and search bar in Service Portal?

Hi,Could anyone please help me understand how to increase the spacing between the banner and the search bar (as highlighted in the image)? We’d like to move the search option slightly lower on the page.

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Worknotes is not getting updated

Hello Community , There is one Date field on HR case form. The date value entered in the date field, when matches to todays date then state should change to WIP and work-notes should get updated with comments. The challenge is here - I have created o...

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