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What`s New Popular Posts More The latest in Community Posted by jordancbaron Save $200 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Knowledge + CreatorCon 2026 is coming ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- Kickstart Your Service... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Its_Azar Specialist Before Your ServiceNow Certification Expires: Read This What Is the ServiceNow Certification Maintenance Progr... Read More Its_Azar Specialist ServiceNow Developer Interview Questions 1. Core ServiceNow Platform Fundamentals 1. What is ServiceNow, and how does it dif... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Autonomous IT Academy - Major Incident Management Hosted by Abigail Lavadia 18 Feb, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Employee Experience Academy Hosted by Abigail Lavadia 18 Feb, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: Platform Analytics Academy Hosted by Abigail Lavadia 18 Feb, 2026 09:00 AM PST Event Details Online Healthcare User Forum: Modernizing Resource Management with ServiceNow SPM Hosted by Mary Kay Pierso 18 Feb, 2026 11:00 AM PST Event Details Online Healthcare User Forum: Modernizing Resource Management with ServiceNow SPM Hosted by Mary Kay Pierso 18 Feb, 2026 11:00 AM PST Event Details Online ServiceNow Exchange: Digital End-User Experience Office Hours (EMEA) Hosted by Abigail Lavadia 19 Feb, 2026 12:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Virtual Agent - How to add VA topics in the Now Assist Panel

I have topics which are currently published to our Virtual Agent in Employee Center.We would like to reuse some of those topics and also publish them to the Now Assist panel in the backend.For some reason the topics are simply not triggering at all i...

  • Question

Updating date field in previously resolved tickets

Hello all,  I am attempting to update a date field when a ticket was changed to resolved state. I was trying to use a glide walker, but I don't see that plugin in our list of installed (unless I'm not looking in the right place). I have checked to ma...

  • Question

Set catalog item variable manually

We are transitioning our catalog items from using workflows to flows and in the workflow there was a script that set some of the variables manually via script. I need the same functionality in flow designer. I have the variables as data pills but won...

  • Question

Ignore Mandatory Evaluation' is not working on Employee Centre Portal

Hi Experts,I’m facing an issue where the “Ignore Mandatory Evaluation” setting on an Order Guide does not behave as expected on the Employee Center (EC) Portal, even though it works correctly in the native platform view.Here’s what I’ve already verif...

  • Question

Duplicate cases in Case (Internal Tools and Support)

Hi,In Case (Internal Tools and Support) table, we have duplicate records with same case number and details but with different sys_id. How are these duplicate records created ?Help me find the issue for this duplication.Thanks! 

  • Question

Redirecting from HR Workspace to HR Agent Workspace

Hi, We have a requirement to redirect the user to HR Agent Workspace from HR Workspace We have configured a UI Script with the below code but its not working. (function() {     if (window.location.pathname.includes('now/workspace/hr/home')) {     win...

  • Question

Report in HRSD

In a report in Service Now I am trying to link the fields from the case table to the Task SLA table that the report is built on.  The fields within the form appear under "questions" in Service Now and I understand they are not defined as proper field...

  • Question

mfa is enabled for all users authentication policy not working

Hello All,In my instance mfs is enfocred for local logins and i have a requirement below.A break glass user should be only allowed to instance if tried to access the instance within iprange outside ip range it should not allow.Now i ahve created a po...

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