ServiceNow Community

How Should End Users Create Knowledge Articles in the Zurich release?

In the Zurich release, users with the Admin or ITIL roles can select Knowledge → Create New and are directed to the Knowledge Center, where they can create new articles using the new experience. However, users such as Business Stakeholders o...

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KCS

Inquiry: Enhancements Support and EAP Alignment Following Agile Development 2.0 Deprecation

Hi Community,We’re looking for guidance or shared experiences related to the Agile Development 2.0 deprecations, specifically around Enhancementsand Enterprise Agile Planning (EAP).Context:We actively use Enhancements today as part of our Agile Devel...

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ServiceNow Discovery Patterns Linux Server – Identifying Linux Distribution and Release Version

Parse Category — Core Linux Operations Config : Command, Parsing Strategy (Regex/Table/Delimited), Regex, Name1)Parse Command Output(Parse · SSH command + parse in ONE step)Run SSH command AND extract a specific value in a single step. Replaces the ...

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Now Assist Usage reports

Hi Team, Recently we have implemented Now Assist for ITSM skills in our project.Our client has asked some info as below- 1) How effectively are the Now Assist for ITSM skills being utilized within the project?2)What benefits have been achieved by ac...

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GlideScriptedProgressWorker runs but Script Include logic not executing (no records inserted)

Hi everyone,I’m trying to execute a long-running task using GlideScriptedProgressWorker, but the Script Include logic does not seem to run. The worker record gets created in sys_progress_worker, but the code inside the Script Include is not executing...

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Resolved! CSM Professional Suite Retired Learning Issues

Hello everyone,I was pursuing the CSM Professional Suite. I have everything but the NLU Fundamentals and Virtual Agent Simulator, which have been retired. How do I complete this suite? Here is the link to the path: https://learning.servicenow.com/lx...

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Cannot login to Get Support page

Hi All, I was trying to create a support ticket regarding my training course progress got stuck even I had finish the whole course, but every time when I try to login to the "Get Support", I got message:Sorry you can't login with this ServiceNow ID.D...

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On-Demand Course progress stuck

Hi All, For last 3 days, the learning progress keep getting stuck even I had finish the training courses. Does anyone had came across this and share how to resolve it?The three courses I found having the same problem are:1. How Do AI Agents Learn and...

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SCOM 2022 version not found

Hi, We are using Integrations Launchpad to Integrate SCOM 2022 with ServiceNow. However, we are facing this issue:We have followed all the steps in the document - Configure the SCOM connector instanceAnd have uploaded the .dll files in ecc_agent_jar ...

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Event Management
Service Operations Workspace

Search not working in english

Hi everyone,We have been facing an issue in Popular topics widget in employee center.When we search for any catalog item, the search on that widget is unable to yield any results. However, if we change the language to french, the search indexing work...

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How to find chargeable CI when CIs are discovered using ServiceGraph connector (Intune or Tanium)

For CI discovered using ITOM Discovery, we have ServiceNow out of the box license report to find out chargeable CI unit license count. However if CI's are discovered using ServiceGraph connector (Intune or Tanium or LanSweeper), we do not find option...

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How can i add incident number and some description on top the survey widget.

We have a requirement to show the incident number and some description on top of the survey widget.Our instance was configured to show assessment (Survey) to the user who raised the ticket, once the ticket gets closed. For now, we are using a custom ...

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You don't always need to clear the cache

During my time in ServiceNow Customer Support and reviewing many questions on the Community, there's always one thing that got me reeling for a brief moment. Cache flush. This is because whenever you clear (or flush) the cache, it's purging more than...

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How can I force a user to use a different SSO IDP for a portal if they are already authenticated ?

How can I force a user to use a different SSO IDP for a portal if they are already authenticated with another SSO IDP within the instance? We use 2 SSO IDP for our instance.Some users have the option of using both.However, for some of our portals or ...

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Customer Security and Trust (CST)

I want to import an Excel file attached to a catalog item using an import set.

Is it possible to import an Excel file attached to a catalog item using an import set?My understanding is that if I pass the attached Excel file to the import set within the flow, I should be able to run the conversion map and other processes.

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Flow Designer
Import Sets