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datediff between sys_createdon and sys_updatedon field in the sysapprover_approval table

datediff between sys_createdon and sys_updatedon field in the sysapprover_approval table is reflecting as 23 hours+ when I use a configuration field to report on difference between the time the request was submitted and approved. Why is that so? and ...

Question

Lifecycle Event Activity Notification not being triggered when using an Audience

We have an activity with a notification template attached to it. When an audience is set (We are checking for is user language is set to french, and one for when it is not), the activity is not triggered and the activity set directly jumps to finishe...

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Put AI to Work(shop) with Service Operations

Join our experts the day prior to the ServiceNow AI Summit Charlotte on February 23. This one-day workshop is designed to bring together customers like you for collaborative, hands-on sessions to learn tips and tricks, best practices, and powerful...

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Certified Professional Platform Owner Beta Exam is Now Available

We’re excited to announce the launch of the Certified Professional Platform Owner Beta Exam — your opportunity to be among the first to validate your expertise and help shape the future of this new certification. As a Platform Owner, you play a cr...

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client script is not working and copying the variables from incident to submit a ticket not

I have client script which should be copying the incident variables to the submit a request variables like short description and description once the incident ticket is converted in to the request here the client script is not working and copying the...

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Incident Management

Microsoft Teams duplicate messages

Hello Everyone, I recently have added the Microsoft Teams integration into my instance, however when I view the chat from the Service Operations Workspace. I am seeing the message sent twice. From what I can tell there isn't any duplicate subflows ...

Question

Resolved! Can anyone tell me what is percentage required to pass CAD?

I wrote cad exam,i got 72% but i didnt get any certificate similarly for my frnd she got 87% even though she didnt get any certificate. Can any one please tell me how to sort this issue?

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Certified Professional Platform Owner Beta Exam is Now Available

We’re excited to announce the launch of the Certified Professional Platform Owner Beta Exam — your opportunity to be among the first to validate your expertise and help shape the future of this new certification. As a Platform Owner, you play a cr...

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beta
certifications
platform owner
ServiceNow University

Add Work Notes to Project Workspace Preview Pane

I'm looking for a way to add the Work Notes field to the new Project Workspace preview pane. Is this something that is configurable or is it something that would have to be done programmatically? Any recommendations on how to do this? Please see th...

Question

ATF dashboard

Hi Community,I’m working on creating a ServiceNow dashboard to visualize daily ATF (Automated Test Framework) test results such as pass/fail status, trends, and failures.As we know, ATF execution data (test results, step results, screenshots, etc.) i...

Question

All ATF failed to open catalog item page all the sudden after security upgrade KB2699920

Our ATF failed yesterday with same step when open request form from Service Portal. I have to increase the timeout to 55 to let it run. Looks like the upgrade happened at night causing this but have no clue why. Is anyone experiencing same issue?

Question

Not able to schedule Certified Implementation Specialist - Data Foundations (CMDB and CSDM) Exam.

Hi All,I have completed the now learning course for Certified Implementation Specialist - Data Foundations (CMDB and CSDM) and its pre-requisites as well. However, I am not able to register for the exam. It is showing as processing. I have tried open...

Question

"The file type is currently not supported" message when trying to view a PDF attachment

Hi all, while working on the CSM configurable workspace I've noticed that when trying to open attachments I get this error:The files I am trying to open are .PDF and .jpg (I don't get this error when opening .txt files).I have repaired the plugin Ser...

Question

Employee Center Menu is no longer visible on top navigation bar after upgrading the plugin

Hi, We have upgraded employee center to 39.0.8 and SN instance to Zurich. After upgrades, we no longer see the top navigation bar. I see that top and side style navigation bars are introduced, I have changed ours to top, still the navigation menu and...

Question

sc_req_item stage not showing for input action on subflow

Hello, I have created a new value for the stage field on the sc_req_item table. The new value is "Awaiting Delivery"However, when I go to the subflow in flow designer, the new stage is not available to select. I have verified that the field is active...

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