The AI Pacesetter Innovation Awards

It’s time to celebrate those who put AI to work for their people! Now in its second year, the award celebrates ServiceNow customers who are doing more than buying AI—they're actively building it. These organizations have unified data, embedded governance, and scaled AI across enterprise workflows in ways that deliver real, measurable outcomes. We're proud to announce our 2026 AI Pacesetter innovation award winners: Takeda, Standard Chartered, NEC, and Hitachi Energy!

Across industries and continents, organizations are making bold bets on AI. But as the ServiceNow Enterprise AI Maturity Index 2026 makes clear, spending more on AI doesn't guarantee transformation.

Now in its second year, the AI Pacesetter Innovation Awards celebrate ServiceNow customers that are doing more than buying AI; they’re actively building it. The winners prioritize alignment to the key pillars of the ServiceNow Enterprise Maturity Index which include AI governance, driving value from AI, AI vision, etc.

Once again, we're proud to announce our 2026 AI Pacesetter Innovation Award winners:

• Americas: Takeda

• Europe, Middle East, and Africa: Hitachi Energy

• Asia Pacific: Standard Chartered

• Japan: NEC

Official Contest Rules

Congratulations to the 2026 winners!

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