Completed all required courses for CIS ITSM but not able to see the voucher

[chaudharymahesh]

Hi All,

I am preparing for CIS ITSM Implementation. I have completed below courses. I am still unable to see voucher in myVouchers in my now learning profile. Could anyone guide me if i missed any required course:

1. Welcome to ServiceNow (https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=023708df1bc0119cf95e99b8bd4...)
2. ServiceNow Administration Fundamentals On Demand (https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=15788197875a995c24e0bb39dab...)
3. ServiceNow Platform Implementation On Demand (Tokyo) (https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=e856fd2f4721d150dbaf1162846...)
4. IT Service Management (ITSM) Fundamentals On Demand (San Diego) (https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=58d4b3badb368114a87c2d3d569...)
5. IT Service Management (ITSM) Implementation On Demand (Rome) (https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=5ea0f4f0db8ac55072b78263059...

I haven't done CMDB Fundamentals on demand, is it mandatory to do ?

[Tony Chatfield1]

Hi, the certification path shows 2 courses in the ITSM product line certification.

ITSM Fundamentals

ITSM Implementation

Learning Paths by Persona (servicenow.com)

ITSM Implementation is where the voucher is earned, and I believe that this is the only 'mandatory' course.

If you have completed the 'ITSM Implementation' course (classroom or on demand) and not received a voucher,
then you will need to log a support case on the Now Learning portal.

[chaudharymahesh]

Created a support case long back but now support team does not seem to be responding. 

[Community Alums]

You can try emailing the team at certification@servicenow.com

[rukshanakir]

Hey, were you able to get it resolved, I'm facing the same issue, is there anything I could do from my side after creating a support case?